Question about Logitech Harmony 550 Remote Control

8 Answers

Safe mode My remote went into safe mode on display and cannot get it out. No button will change it, nor will taking the batteries out.

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  • 13 more comments 
  • jermel Nov 09, 2007

    Got home pushed activity button to turn on tv went to safe mode and doesnt except any commands, took out batteries still nothing same effect, plugged to computer and light just blinks???

  • Joseph Truckey Nov 19, 2007

    I have the same problem. What the heck is going on?

  • Anonymous Dec 06, 2007

    cannot get out off save mode i removed the batteries held the 2 buttons and replaced the batteries still in safe mode

  • chatttown Mar 04, 2008

    I have the same problem. We have tried removing the batteries for several hours. Hadn't thought to do it for 24 hours. Would that work? Have tried to log on to the web page for guidance but haven't found anything yet.



    Tried looking for a manual - non available.

    Pushed all sorts of buttons.



    What to do?

  • Anonymous Apr 17, 2008

    my remote went to safe mode i try all butten

    does not helping me

  • Anonymous Jun 01, 2008

    harmony 550 in safe mode; i have tried removing batteries and holding down the #2 key while reinserting; nothing seems to work.

  • mannymoreno Jun 25, 2008

    how to take my harmony 550 off safe mode

  • Anonymous Dec 06, 2008

    The 2 button fixed mine! thanks



  • Anonymous Dec 19, 2008

    My remote went into safe mode and will not function.

  • Anonymous Jan 01, 2009

    fdf

  • Anonymous Jan 02, 2009

    the remote is stuck in safe mode

  • bruceb100 Jan 28, 2009

    Having same exact problem. Cannot get out of safe mode.

  • Anonymous Mar 09, 2009

    cant get out of safe mode

  • Anonymous May 14, 2009

    My Harmony 550 is stuck in safe mode. What I should do?

  • F Chris Garcia Aug 18, 2013

    Thank you, RafMan!

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8 Answers

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To get your 550 out of safe mode, follow these steps.
1. Remove the batteries.
2. Hold the '2' button down.
3. While still holding the '2' button down, replace the batteries.
4. The remote will boot into the normal functionality.

Note: If the 'Off' button is held down while inserting the batteries, the remote will boot into 'Safe Mode'.

Posted on Nov 27, 2007

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I just got off the phone with Logitech, and while they couldn't fix my remote, to get it into, and out of safe mode, they had me take the batteries out, hold either POWER to get it into safe mode, or 2 to get it out of safe mode WHILE PLUGGING IT INTO THE USB with the batteries out. Don't know if this will help or not...

Posted on Aug 22, 2008

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Another person indicated that you take the batteries out, hold down the 2 while plugging in to the USB port to take it out of Safe Mode. I tried this and it works.

My comment goes a little beyond. As soon as I put the batteries back in the unit, it gave me a message that the batteries needed to be replaced. I checked the voltage and the batteries were about 1.4 volts each. I replaced them and the remote is working fine. I wonder if the batteries caused the remote to go to Safe Mode.

Posted on Dec 01, 2008

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I had this problem as well. The push & hold the #2 advice worked like a charm! Thank you!!

Made it think I had just upgraded so all I then needed to do was clear those messages off and now it's back to normal.

I too suspect that low batteries "may" one reason that safe mode gets triggered. I'm just happy the remote is working properly again and now has a nice fresh set of batteries just in case.

Posted on Jul 18, 2009

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Be sure none of the keys are stuck. in my case b key was stuck down.

Posted on Dec 31, 2009

  • Mark Rohrer Oct 05, 2010

    In my case, it was the "Play" ( |> ) key; check all the keys to ensure none are stuck down.

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Holding down the #2 button while replacing the batteries worked perfect! Thank you so much.

Posted on Dec 22, 2009

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Our remote came off safe mode only when we held down the 2 button while removing and replacing the batteries. Holding the 2 button continuously.

Posted on May 30, 2009

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My remote went into safe model on the display and even when I changed the batteries, nothing happens! What suggestions do you have to remedy this problem?

Posted on Feb 20, 2009

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Related Questions:

1 Answer

How do i remove the remote from safe mode?


Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

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2 Answers

Remote is in safe mode


You can try this solution to your Harmony 550 Safe mode problem:

Harmony 550 Safe Mode Fix Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

Hope that helps.

Aug 18, 2009 | Logitech Harmony 550 Remote Control

2 Answers

It says safe mode


Hey!

I got my Harmony Remote stuck in safe mode and found the following link that got it working properly!!!

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=11941

I hope this helps!!!

-Kennedy

Aug 05, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Logitech Harmony universal remote stuck in safe mode


Just a message to all that have problems with there Logitec remotes. My remote went into something called a "safe mode" when my partner changed the batteries while holding the power button.... I pressed every single button to try and get out of it but nothing seemed to work, (I was getting pretty frusterated, there is nothing in the manual to tell you how to fix this problem), however, I have now learnt that as you replace the batteries you need to have the number 2 button held in as you replace the last battery. This works 100% so if you have any trouble with the "safe mode" then this is what fixes it.

Carly.

Jul 14, 2009 | Logitech Harmony 520 LCD Remote Control

1 Answer

My harmony 550 remote is in Safe Mode and will not respond to any button I push. How do I get my remote to work again?


Did you try this response from the Logitech users' forum? It can't hurt to try since all your settings are stored on the web, not on the remote.

http://logitech-en-amr.custhelp.com/...i=&p_topview=1

Basically, Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

Jun 15, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Display shows: Safe Mode!


To get your 550 out of safe mode, follow these steps. 1. Remove the batteries. 2. Hold the '2' button down. 3. While still holding the '2' button down, replace the batteries. 4. The remote will boot into the normal functionality. Note: If the 'Off' button is held down while inserting the batteries, the remote will boot into 'Safe Mode'. Also here for manuals: http://www.remotecentral.com/cgi-bin/files/rcfiles.cgi?area=other&db=devices&br=logitech

Mar 26, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Harmony 1000 in safe mode?


The harmony remotes have a built in safe mode, similar to a Windows XP computer. Usually you enter the safe mode on the harmony remotes by taking the battery out, then pressing the power off button and holding while putting the battery in. If you continue to press the power off button, the remote will display safe mode on the screen.

If you are not doing the above procedure and you are still getting the safe mode on the display of the remote, I would try to update the firmware on the remote. And if you have an RF Extender, update the firmware on it at the same time.

Hope this helps,
81

Dec 19, 2008 | Logitech Harmony 1000 LCD Touchscreen...

1 Answer

Safe mode


Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

NOTE: Ensure the new batteries are all the same brand.

Nov 26, 2008 | Logitech Harmony 659 LCD Remote Control

4 Answers

Harmony 525 on 'safe mode' unable to work.


Just remove the bateries, press number 2 and keep it pressed until you place the batteries again! worked for me and its seems to work with other users!

tthanks!

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1 Answer

Frozen


Try this:

1. Remove the battery for a solid 2 minutes, then reinsert and see if that fixes it. if not 2. try updating the firmware with the remote in safe modeSafe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

  1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
  2. Hold down the Off button and plug the remote into the USB.
  3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
  4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
  5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
  6. Once the firmware upgrade is complete, click Update My Remote.
  7. Insert the battery into the remote.

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