Hi I posted the problem about my Brother MFC-420CN not printing color ink no matter what I did. I received a reply from "Mix-it-up" which guessed correctly that I had just changed cartridges, and I have been using 3rd party ink cartridges. I have used off-brand cartridges before without any problems, but the ones that I just changed out were completely empty. So now that I changed them, only the black ink prints. I received the solution(from Mix-it-up) as follows:"Power on printer. Press menu then start mono (b/w) then 4x arrow-up-button. Machine will be in maintainance mode and beeps. Press 7 then 6. Machine displays Cleaning_all. Press 3. Power_p all will be displayed. Press start mono (b/w). Machine starts a power cleaning cycle. Wait until machine displays maintanance again. Press 0 (zero) then 9. Machine starts printing ink/test printsheet. If it is OK press 9 then 9 to quit the maintanance mode. If it is not OK press 7, 6 then 4 (init_all), then start mono (b/w). Machine will initialize the cartridges and clean the head. When finished press 0 , 9 again for test printing. If you dont see any success after both procedures, your printhead may be clogged or dryed out." However, I can't get past the 1st step. What exactly do you mean by:" Press menu then start mono (b/w)"? I turned the power on. pushed the menu button, but I don't know what you mean by mono (b/w). I tried hitting the "Black Start" button at this point, but it didn't do anything?? What am I doing wrong? Also, your reply mentioned that the printhead may be "clogged or dryed out". What can I do in either case? By the way, I do appreciate all the your help!
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Re: Can't get color to print-black works fine.
You are on the right way. Press MENU then the blue START MONO Button which normally starts copies in black and white modus. After that press the round button (which can be normally pushed to four sides l/r up/down) UP four times. Now you should be in maintenance modus. Follow the procedure as mentioned before.
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Yikes! No. That's how they designed it. You always to have all 4 ink because the printer does self-cleaning every so often. Otherwise, the jets dry & clog.
Also, my understanding is that even for black prints, color inks are used in small qty. If ink cost is an issue (it is for a lot of people), you might consider bulk systems.
You said you replaced the cartridges. Were they Genuine Brothers' Cartridges?
My Brother MFC-240C, does not like Generic Printer Cartridges.That sounds like your problem.Also I had with Brother's was problem with Color. Color that should be Yellow, will turn out Green, or Blue Green, etc.The Generic Cartridges, also printed lines thru the words. That's what the Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, but you have to fill them up yourself and I heard, quite MESSY, or Take them to have them filled.
So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for the PRINTERS.
This is the only advice I can give you. If you find this helpful, pls rate me.
I have a brother MFC 3240C. My Black ink stopped printing(initially printed horizontal faded lines and gradually got worse), the other colors were printing fine. I tried cleaning numerous time( 50 -100 times over 1-2 weeks ). Still no improvement. The way I print now is:
1. I go to Printer Properties
2. Change Media type from "Plain Paper" to "Inkjet Paper".
3. Change Quality to "Photo".
This takes a long time to print 1-2 minutes per page. However, this works for me since this is my Home printer and use it for printing only few pages here are there.
actually, its not. the reason is, there is a small resovoire (sp?) in the ink cartridges. if you continue to print, the nozzles will clog up, and can cause all the nozzles not to work. even when you do just black, the printer has to clean at times all the nozzles and if your nozzles are empty, air will go into the deep and dry up the excess ink.
if you are going to do primarily black prints, you should get a black and white laser for those uses only.
I see it's been a while since you posted your question but in case anyone else is wondering about this, I'll answer. The information is not in the User's Guide booklet but in the Software User's Guide which should be available on your software disk, or you can view it here http://welcome.solutions.brother.com/BSC/Public/files/dlf/doc000240/BH3_UsaEngSoft_C.pdf
Basically, you go to the advanced tab under the printing preferences and select grayscale.
My yellow cartridge was doing the same thing as your black. So I took the cartridge out, and took a flashlight to see how it works. There is like a little straw on the right hand side which goes up into the printer cartridge, this I assume is to measure the ink. I took a needle and cleaned that 'straw' thoroughly. Reseated the ink, ran cleaning and test print, and then the printer found the yellow ink! You could give that a try. It might work for you too. (I have never used any ink but Brother ink in the printer, btw.)
First make sure your line cable is plugged into the correct place. Most
Brother machines have a plug for Line and a plug for Extension (EXT),
make sure it's plugged into "Line".
Go into the menu on your Brother machine and select Fax, then Setup
Receive and then select Easy Receive. This will usually solve most
Brother machines come with s default of 4 rings before they will
answer, make sure none of your other devices (such as an answering
machine) are set to a lower number of rings or the fax machine will
never grab the line.
If you have distinctive ring, make sure you have it set up in the
machine. There is a section in the owners manual for setting up
If the machine grabs the line and goes through the motions but nothing
comes out on the page (no black print) then make sure you are using a
Brother ink cartridge (not refilled or generic) and print out the test
page using the "ink" button. Allow the machine to clean a few times and
see if the test page prints out correctly. If you are using refills or
a generic black, you might have premanently damaged the print head. In
this case take it to a service centre to have the head tested.
Use another new genuine (original brother) BK cart. Do the cleaning twice only for BK. Wait some time (4 hours). If the ink has dryed up, the cleaning ink will break up the dryed one. Do the cleaning again. If it doesnt work, please write again.