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Captivate creates a single filestream of each audio clip you add your project. As you make changes to the audio, such as replace the audio on a given slide with a different audio clip, Captivate sometimes ignores your new clip and does not embed or include it in the main audio stream. I experienced many headaches with this issue until I stumbled on a fix that works for pretty much all Captivate audio problems.
Open your original Captivate file that you are experiencing audio problems with. Then in a separate Captivate session, create a new BLANK project with the same screen size settings as your original Captivate file. One by one copy the files from your original into the new blank project. Afterwards you may have to adjust some of your objects on your timeline for a slide or two. Uusually I don't have to do this step unless I have several clickbox items. Once you have copied and adjusted all your slides, save the file and publish. This resolves your audio problems.
Why does this work? I suspect that it creates an entirely new main audio filestream as you copy and past the individual slides for the new Captivate file. I stimbled across this after trying to fix my audio problems by copying all the slides from my original and pasting into a new blank project in one operation. That did not work, then I thought of trying to eliminate the old main audio filestream by this method. Afterwards I repeated this action on all my Captivate projects with audio problems and it fixed all of them.
Dec 28, 2007 | Macromedia Captivate for PC
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