Hi Don! Installing a new bladder can be a little tricky. You'll need to pinch the opening on the bottom while pulling it through the hole on the bottom of the water tank.
If you need additional help, here's a link to contact us: http://www.bissell.com/contact-us/?cid=ccsocial
The Tank-in-Tank system is designed with a bladder inside for
clean water. As you clean, the bladder will empty. Dirty water
collects in the tank outside the bladder.
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