Question about HP OfficeJet 6110 All-In-One InkJet Printer

4 Answers

All in one printer won't scan

Hi - I have windows XP home edition and use Mozilla Firefox - when I click on the HP Director icon on my desktop (it pulls up a menu to use different services from the all in one printer ) the software won't even start - nothing happens. The printer itself works fine, as far as printing documents, so I know it's connected properly. But that's all I can do with it. ON the front control panel on the printer, there is also a button for SCAN, and when I press that, the scanner won't turn on. I just un-installed the printer software and re-installed it. Still the same problem. I have 1 gig of memory. Thanks for your help.

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  • Wallace300 Nov 05, 2008

    I can print, fax but when I hit my HD director it only blinks and nothing happens.

  • nerdy001 Nov 28, 2008

    Mine used to scan, prints ok, xp but ever since re-installation of OS the scanner has "connection problems"

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4 Answers

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Solution:

Found this after a LONG search. It worked for me, with my Dell All in One 922. Good luck.[My additions in brackets.]

I got it working, and here is what I did:
1. Go into [Start/ControlPanel]SYSTEM[Hardware/DeviceManager, look for "Imaging Devices" or "Scanner"], and uninstall the scanner.
2. Unplug your scanner
3. Search [Start/Search] all files and folders, and [search "twain"] remove all references to twain [then search .ds and remove files. I wouldn't remove anything other than exactly ".ds" or files that have to do with non-scan-printing tasks]
and .ds. Windows may ask you to put in your Windows CD to copy new
file...just do it. [Windows did not ask me for this.]

[Note: you may find twain and/or .ds files in System32/I1380...something like this. Apologies for forgetting the exact name of the folder, it is a capital eye -I-and starts with 3, 3 or four digits - this may or may not be on your hard drive; these files act as backup for rebuilding or replacing corrupted files. I say leave any twain or .ds in this folder alone.]

[If you use a USB keyboard/mouse you might want to plug in a different type mouse-keyboard at this point.]

4. Re-boot
5. Go into your SYSTEM, and remove USB Root Hub (if you have any USB
devices, they will stop functioning..that's OK...they will work once
you re-boot). If you have a USB mouse, push the "windows" button (on
the left between CTRL and ALT, and use you tab key to highlight the
RESTART button. [My USB mouse/keyboard were out of commission and I had to just power off.]
6. Once re-booted, the PC will find all your USB devices, and state
all has been installed. [I was so happy that this presented no problems for me!]
7. Plug in your scanner...windows will put in the software.

[My PC asked where a specific file was as the machine couldn't find it. "dlvtmcro" in my case. Just pointing the window to "D:\" wasn't good enough. I did a Search for the file, then right click on it to open in containing folder. Thus finding its location I could pinpoint where to point the installer. That went smoothly.]

8. Check you graphics program (SELECT SOURCE etc) and your scanner
should be there!

[And it was there. Hurrah!]

It's from here:
http://www.velocityreviews.com/forums/t185697-select-source-missing-for-3300c-scanner.html
at the end as of 2/3/08, scroll down to #5 for a laugh: an even tempered tech guru.

Posted on Feb 04, 2008

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  • 28 Answers

Fiend your solution direct from hp. Here is your solution...
all in one printer won't scan - 237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution
798

Posted on Feb 28, 2009

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Try this: (1) Install (again) your printer driver disc; (2) Install an updated version of Acrobat. I had the same problem (it worked before). And this is what I did. It makes logic.

There is Antivirus XP2009 (bad, bad, bad, malware). If you had it, it may have done something.

Posted on Oct 17, 2008

I'm having the same issue with the printer (using Windows XP Media Center edition). Honestly, the printer hasn't remotely lived up to expectations. Sorry I don't have an answer, but at least you're not alone!

Posted on Oct 08, 2007

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Posted on Jan 02, 2017

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1 Answer

I accidentally deleted my hp director icon from my computer i dont know how to restore my hp director


Hi,

If you have just deleted the icon from desktop and not uninstalled then we can put a shortcut back on desktop

Click on START button
click on MY Computer
OR
Open MY Computer icon from Desktop

Open Local Disk C:\
Open Program Files
Open HP Folder
Open Bin Folder
You will find a file by name HPDIREC
Right click on the file name and Click create shortcut on desktop ( this icon will not look exactly like the HP Director icon you deleted )

Close the window and you will find the HP Direct icon on desktop

If not, you can uninstall the software from Add/remove programs under control panel and install the latest software for your printer. Click on the download button below to open HP website to download the software by selecting your operating system
Download

*Note : HP Director is not longer designed by HP. IT is replaced with a new Software called HP Solution Center

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I downloade the latest software from HP for my 5510 Officejet. However I have been unable to make the HP Director facility work. The workaround that HP advises allows me to bring up the window but there...


• First of all, make sure that your computer is up-to-date on all Java and Flash software.
- Download the java updates here: http://www.java.com/en/download/manual.jsp
- Download the flash updates here: http://www.adobe.com/support/flashplayer/downloads.html
• Reboot computer to apply changes and try.
• If that does not work, run a spyware and a virus scan on your computer. Windows Defender will check for spyware and it is free. Avast Antivirus will check for viruses and is also free.
- Download Windows Defender here: http://www.microsoft.com/downloads/details.aspx?FamilyId=435BFCE7-DA2B-4A6A-AFA4-F7F14E605A0D&displaylang=en&mg_id=10134
- Download Avast Antivirus here: http://www.avast.com/eng/download-avast-home.html
• If those steps haven't helped, let's try different web browsers. The main ones for Windows, besides IE, are, Firefox, Safari, and Opera. Try them one at a time to see if you have success viewing your e-mail messages.
- Download Firefox here: http://www.mozilla.com/products/download.html?product=firefox-3.5&os=win&lang=en-US
- Download Safari here: http://www.apple.com/safari/download/
- Download Opera here: http://www.opera.com/download/

I know this seems like alot to absorb, but somewhere in these steps, I believe you'll find the solution to your problem. Good luck and let me know if I can be of further assistance.

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if you have installed software for your pritner on computer, there must be an icon for hp director on desktop. open hp director window by double clicking on it. then you will get options for scan picture and scan document on this window. hit any one of them to start scan.

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Hi There! I am having problem opening my hp director program


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    • From the desktop : On your computer's desktop, look for the HP Director icon (c01425509.gif), and then double-click it.
    • From the Windows taskbar : Click Start , click All Programs , click the HP orHewlett-Packard folder, and then click HP Director .
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  2. Without navigating to another open window, press Alt and Space bar at the same time. The Shortcut menu displays near the top-left corner of the computer. Figure 1: Shortcut menuc00833293.gif If the Shortcut menu does not open, repeat steps 1 and 2 until it does.
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Scanner won't work with windows vista


Option one: Scan using Windows Fax and Scan
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2 Answers

Why wont it scan?


If you are getting this message when you are trying to scan from the All-In-One.

And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

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1 Answer

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If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

And if the software is not installed the you will have to install the Printer driver / Softaware Sucessfully first.
Good Luck

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1 Answer

Scannning photo


I hope you get this message when you are trying to scan fom the All-In-One stand alone machine itself and windows operating system...?

If then follw these steps mentioned bellow:
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center/HP Director) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

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1 Answer

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If you are getting this message when you are trying to scan from the All-In-One on a windows operating system.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

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