Question about Kenmore 15864/15862 Top Load Washer

1 Answer

Does not spin

My washer makes noise but it does not spin. I am curious if I need to call a repairman, or does my model have an easy fix for this problem

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  • 3 more comments 
  • ebay Dec 09, 2007

    I have the same problem the water will drain from the tub but there is no spin at all and there is a loud noise when the machine in on now.

  • Mskina Dec 12, 2007

    I have the same problem, it goes through the entire cycle but makes a loud noise, drains but doesn't spin.

  • overseer May 15, 2008

    I would like to know how to unloose the metal tub and unclog the holes where a rag has lodged at the bottom of the tub covering 2 of the 4 rain holes. I've broken down the washer all the way down to the tub

  • Anonymous Jul 02, 2008

    makes loud noise will not spin. purchased coupler but need assistance on how to replace and repair.

  • bdh_974 Sep 09, 2008

    wont spin



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  • Master
  • 550 Answers

For everyone except 'overseer'
the coupler can be purchased at a local parts store
'Kenmore motor/gearbox coupler' will get it for you, there is only on for all the models.
it is an easy fix

  • unplug washer
  • remove trim ends of control panel
  • remove phillips head screws from bottoms of control panel under where trim was
  • slide control panel forweard & up about 1 inch, then flip over the back of the control panel, do not dislodge the air hose
  • remove brass clips in rear corners of top with screwdriver, remember how they fit
  • unplug lid switch connector
  • lift body 1inch and slide forward to remove
  1. front center is the motor pump and gearbox
  2. do NOT disconnect hoses
  • remove spring clips holding pump on to motor shaft, note where they go for reinstall. there may be a lock screw in the top right clip.
  • swing pump to the left and use a string or bread bag tie to hold it out of the way.
  • remove spring clips holding motor to gearbox shaft, note where they go for reinstall. there may be a lock screw in the top right clip.
  • heave ******* motor, to separate the coupling
  • remove coupling halves from gearbox shaft and motor shaft and discard.
  • using a wooden dowel and hammer, on the center of the new coupling halves, drive them onto the motor and gearbox shafts, (dont hit the fingers, they break, note the new couplings have metal centres to solve ongoing problems.)
  • rotate gearbox coupling, 1 up 2 down
  • rotate motor coupling, 2 up 1 down
  • install rubber shock pad on gearbox coupling
  • install motor on shock pad
  • reinstall spring clips and lock screw if fitted (bottom first, rock the motor on rubber shock mount to ease spring clip installation)
  • rotate motor shaft to align with pump input
  • install pump on motor shaft
  • install spring clips and lock screw if fitted
reinstall body in reverse order

it takes less time to do the repair than it takes to type this

Posted on Aug 30, 2008


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