Question about Microtek ScanMaker 9800XL Flatbed Scanner

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Lines appearing in scanned images

When I try to scan a document it will create a bright colored horizontal (sometimes more than one) line across the document. Not sure if it's the processor or the ccds faulting. Anyone experience this problem???

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Re: Lines appearing in scanned images

It is due to following reasons 1. dust on lense 2. connector problem 3. laser lense gone 4. missalingment

Posted on Sep 30, 2007

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Bizhub C652 has horizontal lines.

its important to find out whether the \'lines\' are in scan direction/ or only through Radf or only from scan glass,

if the lines are only showing when documents are fed throught the Radf, then the problem lies with the document scan plate( left of the main glass platen (about 2" in width)) or with the scan plate blade cleaner

if the lines ONLY appear when copying from the Glass then the issue lies within the optics (probably nothing more than a clean will be needed)

another question would be to ask if the lines are solid (black line overprinting image) or if they are \'missing\' lines where the image has failed to copy, sometimes it can be hard to work out which side the fault lies,so try shaded greys as a copy original .

if the scan lines are appearing on both Radf and Glassplatten ,mode then the issue may be dirty optics/ccd sensor or it could e an indication of the ccd failing or image control pwb in error while interpreting the image file.

what to do

1) place a grey sheet of paper in the Radf and have the copier photocopy both sides of the original and print to single sided sheets ( so the printer turns the original over to complete the task)

observe the result.

2) have the copier photocopy directly from the platten glass- single sided.

observe the result.

ckeck to see if the error has appeared on both sets of prints ,

if the error has only appeared in the first set of prints then the issue may be a tiny DOT on the slit glass (left of platten) - a dot on this glass will indeed appear as a Line as the original is scanned across the glass.

hhope thhis helps

Feb 19, 2014 | Konica Minolta Bizhub C652 Color&b/w...

1 Answer

When I scan 4x6 photos there is a line (sometimes green) across the entire photo that used to not be there. Scanning larger 8x11 photos the line does not show or when scanning documents. Help! I'm in...

If line is vertical.

Try scanning a bigger document. Use a blank page big as the scan capacity and scan the blank page.

If for example you are using an a3 scanner, scan a blank A3 page.

When scanning blank page set resolution to an high value, so that you does not lose pixels.

Check scan result, and explore the whole document using zoom to see if the line is still present on the test scan of the blank page.

If there is still the line, then it is either a scanner dirty, probably inside glass, or a dafective sensor on CCD sensor array.

If there is no line, then the problem is usually depending on the software.

In that case uninstall the software and install it again.

If that is not enough to fix the problem, try uninstalling software, doing a system restore to a date before the problem started , and then installing software again.

If the line is horizontal , that is usually a loss of power on the high voltage to lamp.
Try reinstalling software first, if that does not fix the problem , and line is horizontal, then it is fault mentioned above.
Horizontal lines at the end of a document may also be caused by faulty scanner control board, or scanner going out of memory.

Oct 10, 2009 | Fujitsu Scanners

1 Answer

Lines across scan

It appears to be a freak problem. The best way is to bring it to original condition. Try uninstalling the scanner, run Scandisk on the Comp, Switch off and reinstall the driver. this may work.
S. Mohan

Feb 12, 2009 | Microtek ScanMaker 9800XL Flatbed Scanner

1 Answer

Mustek Scan Express A3 USB

Got same problem. Beginning to suspect the traveling lamp or associated electronics. Looking out for parts suppliers for elimination trials. Strange, once in a far while it works. Updated drivers again this very day.Suggest you try a good power adapter, and if you are technical, search for loose connections. Will keep you posted if I solve mine, being an electrical engineer, NOT electronics.


Jan 15, 2009 | Scanners

1 Answer

Poor scanned image quality

yes u can repair this try to remove the cover clean up the white tiles which reflect the image, also unscrew it and clean up the mirror and lens

Sep 08, 2008 | Microtek scanmaker 3840

2 Answers

The documents are scanned but dont appear on later inspection, or if they do they are just a horizontal line across the middle

Try reinstalling the driver software. If the problem still persists, run scandisk or reinstall OS.

S. Mohan

Aug 21, 2008 | Canon DR-9080C Path-Through Scanner

2 Answers

Scanning 35 mm slides


Jul 28, 2008 | HP Scanjet 4470c Flatbed Scanner

2 Answers

Horizontal Lines

This might be a hardware problem, but it could also be caused by an outdated (or corrupted) driver; you could uninstall the original driver, then download and install the newest version directly from HP here:

If that link is broken, or doesn't work for you, use this one:

Also, I've copied the following information directly from the HP 4850 Scanjet user's manual:

If you have the HP Image Zone software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, open HP Solution Center, click Help, and then click HP Scanjet 4800 series scanner Help. The Help system provides information about the HP Scanjet 4800 series scanner hardware as well as information about the HP Image Zone and HP Scanning software itself. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help.

Good luck with this; let us know what you learn...

Jan 26, 2008 | HP Scanjet 4850

1 Answer

Horizontal Banding

From the Microtek KB: Scans that produce lines, fading, and discoloration generally result from a corrupt scanner driver installation or a burned out lamp. To determine if your problem is caused by a burned out lamp, simply open the scanner lid and check the color of the lamp. If the color is a shade of red, pink, or green, then the lamp is burned out. Perform a scanner preview to get a clear view of the lamp. If the lamp is a bright white and the problem still exists, please contact technical support.

Jun 06, 2007 | Microtek SCANMAKER 4850 Flatbed Scanner

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