Leapster wont switch on (by 38 users)
Hi i have a leapster but it wont switch on I also have no manual if i could just find the manual id sort it out
37 Other Users Have The Same Problem
Comment by cumpas, posted on Aug 15, 2008
Bought a leapster l max for my son Christmas 2007. It worked fine until it just turned off suddenly yesterday. We thought it needed charging, but after charging it -it will not turn on at all. We tried holding down the button, but it didn't work.
Comment by mjrundell, posted on Jul 20, 2008
I have a leapster L-Max which won't turn on, it has been well cared for and has not been over used. What can I do?
Comment by Guest, posted on Jul 02, 2008
Same problem. Ours is only 3 months old. I read most every post and nobody listed a number to call for service and repair. Please help
Comment by tracyr, posted on Jul 01, 2008
leapster will turn on, but with a blank white screen
Comment by MrDuracell, posted on May 24, 2008
Having the same problem. Used the leapster for 30 minutes and now it won't turn on anymore.
Comment by martbalt, posted on Mar 19, 2008
*Place & date of Purchase:
*Your complete name:
*Your mailing address:
* the code numbers engraved or stamped on the product.
*Is this a portable or a lmax? Color?
They gave me a RMA# and mailed it back to
LeapFrog Enterprises
563 N. Fairview St.
Santa Ana, CA. 92703
They mailed me a new one (without the display cover) in 15 business days.
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37 Other Users Have The Same Problem - Continued
Comment by houseat, posted on May 19, 2008
I also have a leapster l-max that won't switch on.Bought this for my granddaughter for christmas.I contacted their customer service and was advised that there was no repair location for this product.
Comment by ryewoman, posted on May 12, 2008
bad batch: bought this for my 5 year-olds birthday and it didn't make it till her sixth--changed the batteries but nothing! We loved the game and invested in several titles so I am hoping the replacement route works for us too.
thanks!
Comment by Ya Toast, posted on May 07, 2008
brand new leapster for my son's birthday. We purchased one for my daughter's birthday last week. My wife had difficulty with keeping it turned on. We changed the batteries, it started working, and we haven't thought about it since(until now).My son's started fine for me but would not turn on for him (bummer). Now I'm wondering about my daughter's unit. Thank-you for bringing this issue to light.
Comment by barb1210, posted on May 06, 2008
I have the same issue. I called LeapFrog and they basicily told me i was SOL.. The only thing they did was offer to sell me one for 50% off their store price.. WIth shipping.. SO they want me to send them back my leapster with a check.. for $35 .. I was not happy..
Comment by horeis6, posted on May 04, 2008
Same problem here - only had the Leapster for about 5 months. My daughter doesn't play it a lot, but now that the batteries have worn out, she can't play it at all. We tried replacing the batteries, cleaning the contacts, and nothing. I emailed the Leapster website, so hopefully they will replace it for her. Does anyone know how good the company's response is to this problem?
Comment by MeAtYahoo, posted on Apr 09, 2008
Same problem. Our system won't switch on. Power in my battery pack is fine. Tried regular batteries and it still won't work. Holding down on button for a while doesn't help.
Comment by Guest, posted on Apr 09, 2008
Same problem. Leapster won't power on with regular batteries or rechargeable battery pack. Holding power button on for long time doesn't help.
Comment by Guest, posted on Apr 01, 2008
checked all connections and power source still will not turn on.
Comment by The Tiren, posted on Mar 26, 2008
I have an LMAX that won't power on and I have tried everything. I contacted Leapster and they told me it was out of warranty and they could give me 50% off of a new one (50% off the full value of $100) plus shipping. That puts it at about $55 to replace something that lasted less than a year. I would like to get it repaired. Are there any repair options out there for these?
Comment by C_shaw, posted on Mar 04, 2008
Had the identical problem. Holding the power button did not work. Cleaning the battery connections as per the Leapster website did not work. I called Leapster (contact info is on their website). Explained the problem, and that we didn't have the original box or receipt. They gave me a RA# and mailed it back. They mailed me a new one in 14 business days.
Obviously they had a batch that is defective. Call them, they will replace it. Don't let your money go down the drain.
Comment by Kenmay, posted on Feb 17, 2008
We purchased them for our daughters who are 18 months apart in age. One worked and one didn't! Major problem. We can't find the receipt.
Comment by roweboat09, posted on Feb 15, 2008
My son's leapster doesn't come on when you push the power button . He got it for Christmas and has only used it three times. We are trying to get the receipt from the person who gave it to him.
Comment by Boater4life, posted on Feb 08, 2008
I had the same problem. It worked for 1 day, then nothing. I tried changing batteries, holding down the on button, taking a game out/in etc. Still nothing. I returned mine to the retailer I purchased it from in hopes of an exchange. However they, along with most other retailers, are out of stock. I think Leapster is having issues... Leapster's own web site is "out of stock." Their website does not mention the technical issue. My kids LOVE their Leapsters! I can't wait to get a new one... hopefully the next one will work!!!!
Comment by Loretta13, posted on Feb 02, 2008
comes on but shuts down immediately
with cartridge inserted, won't come on
Comment by OSUCowgirl, posted on Jan 25, 2008
I recently purchased a Leapster L-Max for my daughter. When we tried to turn it on, it appeared to power up, but turned itself off just as the game options appeared on the screen.
We tried using a cartridge with the unit just to see if it would behave any differently. It didn't. We put in new batteries, but the problem still remains.
Comment by Guest, posted on Jan 24, 2008
We also have the same problem. System stopped working after a week. Tried replacing the batteries. We are still unable to turn on the system.
Comment by Guest, posted on Jan 10, 2008
I was watching my child play with the L-MAX when this happened. He was not doing anything wrong. He was using the coloring program that comes with the L-MAX when it just locked up and shut off. Now I cannot get it back on. This is our second one. The first wouldnt recalibrate no matter how many times I did it. (I ran thru the calibration tool over 100 time. Yes, I counted them...) Frustrated... Anyone figured out how to get it to work yet?
Comment by martbalt, posted on Jan 07, 2008
Got Leapster L-max for my child as a Christmas gift. It worked 2 days and now it is dead. I am expecting feedback from leapfrog, meanwhile I will try holding on the on button down as suggested.
Comment by goobernutz, posted on Jan 01, 2008
brand new leapster worked 2 days now it wont turn on. holding on the on button down is not the solution. If I put a game in it and hold the on button, the unit makes 4 beeps, and doesnt come on.
Comment by bee173, posted on Dec 31, 2007
my leapster won't turn on. I put in brand new batteries (energizer) and it still doesn't turn on. I don't have the manual. And I'm not sure if I am suppose to reset it but I don't know how to do that either.
Comment by osanim, posted on Dec 30, 2007
We also have a Leapster learning system. We gave it to our daughter this December. She had been playing with it for 3 weeks when all of a sudden it would not turn on. We tried changing the batteries but it would still not work. She never dropped it or misused it in any way. I am annoyed because it was $60 and I hate to throw out that kind of money. The battery power is fine and I cannot return it because I don't have any of the original packaging. She loved this toy...please HELP!
Comment by Guest, posted on Dec 30, 2007
Same thing - worked good for the first few hours then wouldn't turn off. Took out the batteries and then it would never turn on again.
Comment by C_shaw, posted on Dec 29, 2007
Leapster also won't turn on. Checked batteries..ok. Checked contacts..ok. Tried power adapter...still won't turn on. We just bought it for our kids.
Comment by marcscott, posted on Dec 28, 2007
Same problem, after trying to change batteries, won't power up. The A/C adapter doesn't work either
Comment by rbrfrm, posted on Dec 25, 2007
I just opened 2 new ones today. One is fine. The other will turn on once in a while, work fine, then just shut off. Then it will not turn back on. It is very random. Other times it will turn on with just a blank screen. Nothing else. Please help. (Leapster L-Max System) What will work to fix it? Help?
Comment by jimz4, posted on Dec 25, 2007
I have same problem jimz3, Leapster will not power up, tried changing batteries and the rechargeable pack, screen is stuck will not do anything. Brand new out of box.
Comment by weebee33, posted on Dec 25, 2007
same problem here
Comment by Guest, posted on Dec 25, 2007
nzambori@localnet.com I have the same problem, new batteries, tried using the charge station battery pack, nothing worked, very frustrated!
Comment by jester3939, posted on Dec 25, 2007
Same here, nothing at all seems to work on the unit.
Comment by atayde, posted on Dec 20, 2007
same problem with my console after i switch the plug it nothing happens
Comment by lgergely, posted on Dec 13, 2007
Same problem for mine. Just bought it for my kid. It wont turn on. Battery, contacts are OK.
Nod data in the manual how to perform a hard reset.
Comment by wiley_woody, posted on Nov 22, 2007
same problem...leapster won't power up...checked battery voltage (was 6.5 volts) not sure what to test for next...on/off switch?
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