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The message light will not turn off, there are no messages. When I try to retrieve messages the LCD screen says: ST13 VACANT

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You apparently have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

Posted on Oct 22, 2013

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Posted on Jan 02, 2017

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  • 2 Answers

SOURCE: Message light won't turn off

Lift handset and dial star 790

Posted on Feb 23, 2008

SOURCE: Fixing message isssue

You can also press #409 on the phone to clear the message waiting indicator.

Posted on Dec 28, 2007

  • 201 Answers

SOURCE: Message light continually lit

There are different reasons your message light may come on besides voice mail calls. The situation that started the message light needs to be completed before it will go out. I cannot be sure on your particular phone but quite often when I see this problem on other business phone systems it is because someone on another phone in the system tried to intercom and there was no answer setting off the message waiting indicator. (This may require other buttons to be pressed by the caller making it a rare occurrence) If so, you may have to press the message button to return the intercom call. The trick is the other phone needs to be answered as well or the system will not shut off the MSG light. Are there any unusual messages, icons, etc.. on the LCD? If this is not the case, you MAY be able to force the light off by leaving yourself another message and then retrieving the message.

Posted on Jul 11, 2007

  • 1 Answer

SOURCE: Blinking Voicemail Light but no Messages

hold you finger for 5 seconds on the page (or find hs) button, that usually clears the blinking beep/light!!!

also make sure no old messages are in the VM inbox!

This worked for my phone!

Posted on Sep 16, 2008

  • 84 Answers

SOURCE: how do I turn off message waiting indicator light

The VMWI led will stay lit if you have voice mail service from your telephone service provider. A lot of providers will also give a broken or stutter dial tone when you first go off hook as an indication of messages waiting. If you hear a stutter dial tone when you first go off hook, you will need to contact your telephone service provider. If not, you can try a simple reset on the base unit, just unplug it from teh AC adapter for about 5 minutes and then plug it back in.

Posted on Mar 24, 2009

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it is possible that the extension that turned on your message light is no longer in service, making it an invalid extension

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Message light continually lit


There are different reasons your message light may come on besides voice mail calls. The situation that started the message light needs to be completed before it will go out. I cannot be sure on your particular phone but quite often when I see this problem on other business phone systems it is because someone on another phone in the system tried to intercom and there was no answer setting off the message waiting indicator. (This may require other buttons to be pressed by the caller making it a rare occurrence) If so, you may have to press the message button to return the intercom call. The trick is the other phone needs to be answered as well or the system will not shut off the MSG light. Are there any unusual messages, icons, etc.. on the LCD? If this is not the case, you MAY be able to force the light off by leaving yourself another message and then retrieving the message.

Jul 10, 2007 | Avaya 2410 Corded Phone

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