Test your Internet Connection
- From the PS3 main menu, navigate to Settings.
- If you're not already at the main menu, hold the PS3 button in the middle of the controller, select Quit, then select Yesto return to the home screen.
- Select Network Settings.
- Select Internet Connection, and verify it is set to Enabled. If it's Disabled, make sure to select Enable.
- Select Internet Connection Test.
- If you are able to connect to the Internet, check your date and time settings.
- If you are unable to connect to the Internet, you may be having network connection issues.
Refresh your Netflix Iogin information
- Begin from the PS3 Home Screen.
- If you're not already at the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yesto return to the home screen.
- Navigate to the TV/Video Services section and highlight Netflix.
- Press X.
- Immediately after pressing X, press and hold both Start and Select and continue to hold them down until a message appears asking Do you want to reset your Netflix settings and re-register?
- Select Yes.
- Enter your Netflix email address and password.
Reinstall the Netflix application
- From the PS3 Home Screen, navigate to the TV/Video Services section and highlight Netflix.
- If you're not already at the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yesto return to the home screen.
- Press the Triangle button on the Playstation controller.
- Select Delete.
- Select Yes.
- Download the Netflix application to your PS3.
- From the PS3 home screen, navigate to the TV/Video Services section and select the Netflix icon.
- Select Yes on the Are you a member of Netflix? screen.
- You may be prompted to sign in to your PlayStation Network (PSN) account first.
- Enter your Netflix email address and password.
Troubleshoot your Internet Connection
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