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Old password does not work; need to reset password

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Hi Rodney Thompson,

If it is the Windows password that you are talking about then there is no way to retrieve it. However, you may consider performing an operating system reinstallation which will take the computer back to factory state by using the below link:
http://dell.to/1cbragc for windows XP operating system only
http://dell.to/1iaXWvk for Windows 7 operating system only
http://dell.to/1fb3eZd for windows 8 using Dell Backup and recovery
Note: To backup data you may have to take the computer to a local technician.
However, if the password prompt appears before booting to windows it could either be a BIOS/ Hard drive password then you may contact your system manufacturer.
Thanks and Regards.
Kiran Kumar.
#iworkfordell.

Posted on Oct 22, 2013

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Posted on Jan 02, 2017

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