a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
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create a different gmail account as it is used for the android play store app to down load apps to your phone. Unless you were using gmail for email on the phone it does not matter as long as play store has a gmail email account. just go to www.gmail.com and create a gmail account and use it for this htc phone only.
Google Email: Can't log in or access anything Google:
Hello. Yes, once you log into your Google Account, you will have access to all things Google. Without that account login you will not be able to access anything Google related except Google Internet Search.
As a temporary fix, so that you have access to Google Services, create a new Google account.. Settings>General>Accounts>Add Account>Google
so, think of another name you can create the new Google account to be.. I would pick your last name first then first name and a number (eg: LastFirst87@Gmail.com)
i would use the same password or a password you can easily remember for the time being so that you don't get mixed up/confused
then use this new Gmail account to temporarily get Google services back. it won't be your original account with all your data, but at least it allows you access NOW to whatever you need it for (like to access Google Play Store so that you can install an application to use on your smartphone)
on a piece of paper or in a notepad app on your phone, write down your new Temporary use Gmail account name and password, so that you don't forget and so you can login again if need to. (We will log out when we try to fix your original account)
when you find time we can try to get back into your old account so that you can access your emails, phone contacts, etc that's stored in your original Gmail account
CreateNewGoogleAcct.mp4 (note: depending on the device used, manufacturer, Android software firmware version#, and cellular service provider.. the settings menu system may look a little different. Keep this in mind when following instructional tutorials of a different device then yours)
Procedure to: GET BACK INTO YOUR ORIGINAL GMAIL ACCOUNT:
Open your internet browser:
If you forgot your password, you can reset it, go here: Having trouble signing in
(to reset password, OR to get a hint to remember username)
(if need to, you can use your new alternate temporary Gmail account to have Google contact you)
or, you can use this Google Access Troubleshooting form: can access my account
(it looks like the image below)
** After you reset your password, then Go back to your phone settings: Settings>General>Accounts>Google.. Click on your original account name (not your new temp account) and enter your new password you reset to for your old account
*** You should be able to get back into your original account.. If YES!
..then we need to remove the temp account, so that we don't get confused and everything is back to normal.
(you can keep this info for your temp account login somewhere in case you need it again if want. or, use it as a dummy email for telemarketers, people who want your contact but you don't want to talk to, etc)
Go back to: Settings>General>Accounts>Google
tap on your temporary Gmail account name/address
Tap on the 3 dots (upper right corner):
Select "Remove account"
Are you able to log in to the play store from http://play.google.com ? What is the error you're seeing when you try to log in from the phone? Have you gone into the settings to your accounts, to make sure your gmail / google account information is correct?