Question about HTC EVO 4G Smartphone

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Reinstall cellular software

I cant access play store, gmail, & internet pass through

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I would suggest a factory reset if you have you are connected to the internet, are logged in correctly, and are still getting this. menu/settings/sd and phone storage, Factory data reset

Posted on Oct 24, 2013

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Posted on Jan 02, 2017

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1 Answer

I factory reset my HTC phone from boost and it's asking for the Gmail account that the phone was previous set up with. What if I don't know it and how do I get passed it


create a different gmail account as it is used for the android play store app to down load apps to your phone. Unless you were using gmail for email on the phone it does not matter as long as play store has a gmail email account. just go to www.gmail.com and create a gmail account and use it for this htc phone only.

Dec 31, 2015 | HTC Cell Phones

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My Google play services has been down 4 about 3 weeks now & I can't get into my gmail, Google play services, you tube, Google music, inbox, etc., etc. What do I do???????


Google Email: Can't log in or access anything Google:

Hello. Yes, once you log into your Google Account, you will have access to all things Google. Without that account login you will not be able to access anything Google related except Google Internet Search.

As a temporary fix, so that you have access to Google Services, create a new Google account..
Settings>General>Accounts>Add Account>Google

  • so, think of another name you can create the new Google account to be.. I would pick your last name first then first name and a number (eg: LastFirst87@Gmail.com)
  • i would use the same password or a password you can easily remember for the time being so that you don't get mixed up/confused

  • then use this new Gmail account to temporarily get Google services back. it won't be your original account with all your data, but at least it allows you access NOW to whatever you need it for (like to access Google Play Store so that you can install an application to use on your smartphone)
  • on a piece of paper or in a notepad app on your phone, write down your new Temporary use Gmail account name and password, so that you don't forget and so you can login again if need to. (We will log out when we try to fix your original account)

  • when you find time we can try to get back into your old account so that you can access your emails, phone contacts, etc that's stored in your original Gmail account

CreateNewGoogleAcct.mp4
(note: depending on the device used, manufacturer, Android software firmware version#, and cellular service provider.. the settings menu system may look a little different. Keep this in mind when following instructional tutorials of a different device then yours)

Procedure to:
GET BACK INTO YOUR ORIGINAL GMAIL ACCOUNT:

Open your internet browser:
If you forgot your password, you can reset it, go here:

Having trouble signing in
(to reset password, OR to get a hint to remember username)
(if need to, you can use your new alternate temporary Gmail account to have Google contact you)

or, you can use this Google Access Troubleshooting form:
can access my account
(it looks like the image below)

google-play-services-down-4-about-3-kyzl0pi20tqzz121bvlihxv0-3-0.png

** After you reset your password, then Go back to your phone settings:
Settings>General>Accounts>Google..
Click on your original account name (not your new temp account) and enter your new password you reset to for your old account

*** You should be able to get back into your original account.. If YES!

..then we need to remove the temp account, so that we don't get confused and everything is back to normal.

(you can keep this info for your temp account login somewhere in case you need it again if want. or, use it as a dummy email for telemarketers, people who want your contact but you don't want to talk to, etc)

Go back to:
Settings>General>Accounts>Google
tap on your temporary Gmail account name/address

Tap on the 3 dots (upper right corner):
Select "Remove account"

then you are done
google-play-services-down-4-about-3-kyzl0pi20tqzz121bvlihxv0-3-2.png

Oct 30, 2015 | Google Computers & Internet

1 Answer

How can I create an account at google play?


Just create one E-mail account at gmail.com and using that gmail.com account you can login on all google services including google play store.

https://accounts.google.com/signup

Apr 03, 2015 | Google Chrome

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Why is google now yahoo?


Change your search defaults in Chrome's settings to whatever search engine you prefer. As far as accessing gmail, I would clear the old content (cache) and try again.

Oct 01, 2014 | Google Chrome

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Google fine my gmail password


On the Gmail sign-in page, click the "Can't access your account?" link.

Jan 26, 2014 | Computers & Internet

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you must do a system update to latest software version in order to access play store

Nov 20, 2013 | Cell Phones

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My android 4.0 OS wont let me sign into my play store


Are you able to log in to the play store from http://play.google.com ? What is the error you're seeing when you try to log in from the phone? Have you gone into the settings to your accounts, to make sure your gmail / google account information is correct?

Dec 29, 2012 | Android Apps

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On google chrome cant play games on sky games


Try another browser like Internet Explorer, Firefox or etc..., Google Chrome is require more plugins to work just try another browser for this.

"hope it helps"

Apr 17, 2010 | Google Chrome

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I cant access my phone memory


CHECK THE BACK OF YOUR PHONE IF IT HAS A NTC MARK OR SOME MARK THAT SAYS IT PASSED INSPECTION IF NOT YOUR PHONE IS CHINA PHONE OR SOME OTHER

I HOPE THIS HELPS ::

Dec 14, 2009 | Nokia 6300 Cellular Phone

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