Question about Singer Futura Xl-400 All-In-One Sewing And Embroidery Machine

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I just got my Singer Futura Xl-400, I installed the CD yesterday. It asked me if I wanted to restart it so I clicked yes. Then I think my laptop crashed or something then it kept restarting itself. So I left it all night like this... When I woke up this morning it was fixed. Then, I clicked on Singer icon thingy on the desktop and every time I click on it I get, "Futura 4: Connection error. Check that USB cable is connected and power switch is turned on." So I connected it and turned it on. I still get it. I tried reinstalling it and I also tried restarting my laptop. I tried everything I could think off. I'm so desperate !! Please help me!

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You did not indicate which operating system is used on your laptop. If you have Win Vista, 7, or 8, there is a patch that you can download from singerco.com, find your XL400, go to software and download the patch (should go to your download folder) . Next go to the Control Panel and uninstall the software. Re start your computer. Turn OFF your anti virus software and install the Base Singer software. Next, go to the download folder and double click on the Futura patch. Plug in your usb to the singer, then laptop, and turn on the sewing machine. At this point you can Launch the Futura software.
1. Turn on Computer
2. Plug in usb from XL 400
3. Turn on XL
4. Launch Software
Hope this helps - 8)

Posted on Oct 24, 2013

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Posted on Jan 02, 2017

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SOURCE: Singer Futura CE100 Connect Error. Check that USB cable is connected and power switch is turned on.

I received an email back from Singer stating that it is not possible at this time to load the Futura software on a 64-bit system using Vista. I have emailed to ask whether it would load if the OS were XP, but I haven't heard back yet.

They said that they were working on finding a fix for this, but they aren't sure that they will since it's a hardware problem.

Posted on Mar 09, 2009

  • 2 Answers

SOURCE: Singer Futura CE100 Connect Error. Check that USB cable is connected and power switch is turned on.

So here's what I did and it worked for me. Somehow the WinDriver that is on the software is uninstalling itself and needs to be listed with the drivers for Jungo for this software to work. I installed the software when I first got the machine with no problems, then suddenly I couldn't open it and was receiving the same connection error. When you go to http://www.futura-support.com/faq/machine.htm#2 to install the drivers, you'll notice their screen shot shows both the CLEM driver and the WinDriver. Check your machine following their instructions to see if you have both listed under the Jungo driver. If not, go to http://www.jungo.com/st/windriver_usb_pci_driver_development_software.html and select the link under "Available WinDriver Toolkits" for your operating systems (I selected WinDriver USB for Windows). It asks a bunch of questions which I didn't know the answer to so I selected "other" on almost everything then entered "NA"or "?" for the other description. Select Download now and it will need to restart your computer. Once done, I looked at the device manager again and now WinDriver is listed under Jungo and CLEM and the software opens, no problems.

This will at least temporarily solve the issue, however, it's a free trial which means the download will expire at some point. Good news is, the windriver is on the futura disk, I just don't know why it's not installing or staying on the machine. I am sending all of this to Singer to figure out what they're missing in the installation files and hopefully get a fix permanently.

Good luck!

Posted on Mar 13, 2009

  • 64 Answers

SOURCE: Singer CE0100 Futura connection error....

newtosinger, you got a very strange answer. Updates with 64bit Vista/XP and Windows 7 platforms support will be released for all Futura models, just due to higher demand updates for newer machine models are released first. So far updates exist for models ce150/250/350 and ses1000/2000. In a few days will be released an update for ce100/200 that use software 2.5.0.0-2.5.0.2. After that will be released an update for older software versions Futura 1.0.0.x (ce100) and 2.0.0.x (ce200/200E)

Posted on Jan 22, 2010

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Singer has the manual for the Futura XL400 on the product site: http://www.singerco.com/products/2168/xl-400-futura . The direct link to the instruction manual is http://www.singerco.com/uploads/download/bbd749beb7151a637824d777a05c51b4fb50b0a4.pdf . There is also a quick start guide. Additional documentation and driver upgrade software is here: http://futura-support.com/products/xl-400 . Unfortunately, Singer doesn't provide replacement CDs if you lost the original one. According to the directions for the driver upgrade, you need the CD to install the upgrade.

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