Question about Harmar Mobility Pinnacle Stair Lift - Used

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Lift has opperated very good, however it now will travel only about 2 feet & it chatters & won't continue moving up or down . I then use a ratchet wrench to lower the chair to to the lower position again. I believe that I then reset the control & I can run the chai as beforer up again about 2 feet & stops again. . Can you help me ??? Thank you. --- Bob Goff

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