Question about Transcend StoreJet Computers & Internet

2 Answers

Fix hard disk

I connected my HDD StoreJet J25A3K a front USB panel and after that, Windows and Linux do not recognize. On Windows it's shown as Unknown device.

Posted by on

Ad

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Transcend Master
  • 7,993 Answers

Unplug it, and restart the computer then plug it again in another USB port. Install the Windows drivers or any software that came with the HDD. What type of formatting does the HDD have? Linux file systems are not necessarily recognized by Windows based systems.
I

Posted on Oct 22, 2013

Testimonial: "Thanks for the reply, but still does not work."

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 112 Answers

With the device plugged in, open your device manager. The device should show a yellow exclamation mark next to it. Select it and delete it.
Unplug the device.
Power the computer completely off.
Plug the device into a different USB port (one you know works)
Boot it back up
If this doesn't fix it, repeat the process a few times with different ports and also using a different USB cable, if you have one.

If this still doesn't work, the troubleshooting gets significantly more complex.

Posted on Oct 22, 2013

Testimonial: "Michael I tried plugging it with another cable. Plugging it in different USB ports and following the steps you mention and it still doesn't working. It seems the troubleshooting is more complex. Thanks."

Ad

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

zzptichka
  • 95 Answers

SOURCE: My external hard drive is unreadable

Does you drive make any sounds like these? If yes you have a mechanical problem and you should get a specialist to work on it. If not - try to remove the drive from USB casing and connect it directly to your PC or put into another USB enclosure. This should help if the problem is with the enclosure itself and not with the drive. 

Posted on Dec 30, 2008

saqeb
  • 47 Answers

SOURCE: transcend storejet 25 mobile 160gb show error " usb device not re

Most probably your drive has been damaged. Try it on another system and if fails, no way

Posted on Jan 28, 2009

  • 1 Answer

SOURCE: Notebook does not recognize My Book / Western Digital hard drive

I have solved a similar problem to this. My laptop would not allow me to get to my WD Passport. The driver was fine and no errors were reported - it recognised the drive when I ran the hardware removal utility - I just couldn't see it from any of my windows applications and therefore couldn't get to any data.

The problem was that the passport was being designated as E:\ but my laptop already has a network drive mapped to E:\. When I am in the office the computer connects the network drive to E:/ and so my passport automatically picks the next available letter - F:\. Away from the office, the network drive is still buit shows as "disconnected network drive" and somehow the laptop gets confused into designating both the the passport and the disconnected network drive to the same letter. so the passport is not visible in My Computer.

To fix it I went to My Computer, right clicked on the disconnected network drive and select Disconnect from the options there. And hey presto the passport appeared!

You can see which letter your USB HDD is assigned in the device manager in XP. Right click on the device and go to the Volumes tab - click on Populate and the drive letter should be shown there. If that doesn't match what you see under that letter in My Computer it looks like you have a similar problem & so disconnecting whatever is there in My computer might help.

Posted on Jun 07, 2009

Crankstart
  • 696 Answers

SOURCE: wd my book device usb device not recognized by computer

Hi, Take the drive to a pc store and ask the techs to move the HDD into a new shell and test it for you. Most likely it's ok and you can just buy a new shell/enclosure for it. If that doesn't work it may need the help of a recovery pro. If that's the case comment back here with your country/state/city and I'll pass on a recommendation for a nearby facility that can assist you in retrieving the files. Chris

Posted on Jun 09, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How can I retrieve saved data from my Transcend 2.5 StoreJet Portable HDD


Remove the drive and connect it to a known good USB adapter. If it still won't be recognised, buy a new drive. Sorry.

Jul 19, 2014 | Transcend 1TB 2.5 Inch StoreJet Mobile H2...

1 Answer

My transcend 320gb external hdd sometime disconnected automaticall. At present i can not even view my valuable data. If the folder inside the hdd are not show by my computer, how can i recovered my data...


click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
hope this helps

May 21, 2011 | Transcend StoreJet 320 GB USB 20 Hard...

1 Answer

I have my StoreJet 25M 640GB external HD. I was transferring files from mycomp to the StoreJet yesterday when suddenly the transfer stopped( I was transferring video files, it happened 30mins since I...



click start control panel administrive tools ,computer management ,device manager scroll down universal serial bus controllers you should see a yellow question mark?
right click to reinstall drivers
make sure the lead/s that attach to this drive have a secure seating and are not bad/faulty the light on only tells that its getting power it might not be getting enough power you might test the lead/s or
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
hope this helps

Apr 12, 2011 | Transcend StoreJet 2.5 (TS120GSJ25T) 120...

1 Answer

One day i connected my Transcend storejet with Macbook laptop of my friend and when he clicked the drive,computer started to make backup.He stopped the backup process in between.After that when i connected...


This is because of the file system...Mac uses a different kind of file system, while windows uses a different one...
You need to format the hdd before using in windows machine...
because your HDD file system would have altered by MAC...
Now format the HDD from device manager and you will be able to see the HDD under windows explorer...

Feb 07, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

My Transcend StoreJet 500 GB external disk is not being recognized by my Win-XP System. No Messages, and No Errors Too.


first try to connect it from usb port at backside of cpu. if it works well ....ten do reply me .....

Sep 30, 2009 | Transcend StoreJet 2.5 (TS120GSJ25T) 120...

3 Answers

External Hard disc isnot recognized by PC


Dear Sir,

Here is the Procedure for Connecting External Drives to Computer.Several brands of computer does not recognise external drives when connected to USB expansion slots,and Slots of front panel,So connect your Ext HDD to back side onboard Slots.Because there is a lack off USB power surge voltage to detect a large capacity exteral drives.Some time it is does not recognise by many computers,when USB power surge voltage is low.
I think it helps,
If you find any difficulty post a feed back we were happy to assist you

have a nice day.

Good luck

Sep 17, 2009 | Transcend StoreJet 2.5 (TS120GSJ25T) 120...

2 Answers

When I connect Storejet 2.5 through USB the explorer does not respond and when clicked my Computer icon the explorer screen does not display anything


Sounds like virus problems or the hard drive contains bad sectors and is stalling system when system tries accessing it. use a disk surface scanning tool.

Aug 08, 2009 | Transcend StoreJet 2.5 (TS120GSJ25T) 120...

3 Answers

Transcend 250 GB Hard Drive not recognized by Windows XP SP2


u may got installation cd for storage device.if not download software from www.transcend.uk  ......... otherwise try for this..

goto control panel...
then goto add hardware...
overthere check out for connectivity

Jan 28, 2009 | Transcend StoreJet 2.5 (TS120GSJ25T) 120...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

102 people viewed this question

Ask a Question

Usually answered in minutes!

Top Transcend Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Steve Sweetleaf
Steve Sweetleaf

Level 3 Expert

1144 Answers

Josh Whitehead
Josh Whitehead

Level 3 Expert

1148 Answers

Are you a Transcend Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...