Question about IBM ThinkCentre Computers & Internet
Posted by Anonymous on
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Posted on Jan 02, 2017
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Posted on Feb 21, 2009
Hi There !!
Thank you for writing to Fixya.com
This is quite critical problem & I am sure enough the computer on which Windows is crashing because of older version of the dll file loading up while you are connecting the printers. The first & last troubleshooting of these steps would be actually to 'Analyze the Crash Dump'. Here's what, I can suggest that could fix.
1. Restart the Machine & don't plug the printer.
2. Open the Control Panel & remove all the Software for the HP from Add\Remove Program
3. Now delete the temporary files & folders from the computer, to do that: Start -> Run -> Temp, Clear all the files from this folder. Also again Start -> Run -> %Temp%, Clear all the files from this folder too.
Then, Start -> Run - > Prefetch & clear out the folder.
4. Now configure the computer in Clean Boot, to do that check the link below: http://support.microsoft.com/kb/281770
5. Once you have configured the computer in Clean Boot, Restart the computer in the Normal Mode.
6. Download the latest driver for the Printer from HP & install it.
Then restart the computer & connect the printer.
Hope this would help.
Posted on Sep 02, 2009
Check the actual ports, visual inspection. Look for consistancy of the pins, and guide. If one is bent or missing, that can short out the ports, or blow out the integrated circuit.
If you are using a usb keyboard, try to start up and go into the setup using the keyboard. If you can, the driver for the ports might be damaged, causing the problem in windows, but not in the bios startup.
You can purchase a usb board that can give you new ports, and deleting the usb hub from the hardware manager (check help) and re-detecting the device might repair a damaged driver.
Posted on Sep 23, 2009
Posted on Feb 20, 2012
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