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I have a customer with a Canon MF6580 Multifunction printer. They had a power surge a few weeks back, and ever since then their printer hasn't been fully initializing. After you turn it on, you receive a message saying "download 7701 connected" whenever a USB cable is plugged in. (When the cable is unplugged, it says download paused or something to that effect. After poking around at bit, it would seem that the printer needs a firmware re-flash to get it back up and running (It appears to be that's what it wants to download when the error appears.) However, I can't find the firmware anywhere. Does anybody know where I could get it or how I can solve this problem?

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  • santiago_dio
    santiago_dio Oct 27, 2013

    I have read the technical manual, I have not found anything that references this error "Download".
    Printer is already discontinued the Canon service. It's much bigger repair price that buying a new one. This is why I will continue trying to repair it.
    I think the problem is in reading the firmware at the time on.
    I have the SST-upgrade-tool but can not find any version of firmware for the printer charge. Does anyone know or have where I could find this firmware?.
    If I find a correct firmware version, see if this is the solution.



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The most possible site would be the cannon site for error codes, services and firmware upgrade.

Posted on Oct 22, 2013

Testimonial: "Canon doesn't have thecnical support for this printer"


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