Question about Lexmark X364dn All-In-One Laser Printer

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No paper jam wheel is turning but paper will not go through

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The feed wheels are small rubber circles, and the flat edge that contacts the paper can get dirty, and even a small hard layer of "gunk" so that it slips on the paper, and does not push the paper ahead as it should. Preferable remove the wheel and clean it (rubbing with soap and water has been successful for me) and dry it and put it back on. Good luck.

Posted on Oct 21, 2013

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Posted on Jan 02, 2017

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Paper jam in tray 2 but there is nothing jammed.


Paper not being picked up, does it have a 3rd tray, take all paper out of tray 2 and see if you can get paper to feed from 3. Also make sure the lever on the cassette tray is in the normal position and check the menu in the settings. Some times the front registration area above the cassettes goes bad, not very common but does happen...place som toner on the wheels in tray two and try to print, see if the toner rubs onto the paper, if it does means wheels are turning, if not wheels are not turning....

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1 Answer

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Sounds like it needs cleaning:

You will need : 1 can of "compressed air", 1 container of ether rubbing alcohol or some form of Goo-Gone.

1. In short blasts (NOT LONG ONES) blow through the paper path. Open any paper jam access trays before doing this so the bits escape.

2. Using a SMALL amount of Goo-Gone and either a Q-Tip or small dust free cloth, clean all the rubber rollers on the bars. Cheap paper leaves a fine dust and after time will make the wheels very slick.

Doing this every other month can save you from jams and is just a good maintenance plan for your printer.

Also don't use 'cheap paper'.

Good luck! :)

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Many printers have a paper jam alert.But you need to remove the jam the correct way. You can't just pull the paper from the machine. If you have the manual--look up the proper procedure to un jam the paper. The machine can detect if the paper is stuck and it will not know it is fixed if the proper method isn't used. The system has a mechanism that loosens the rollers to allow the paper to be removed without damaging the wheels.

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Don't know if it's the same problem i had but its maybe worth a try. Canon MP160
My paper went in a little, the wheels were turning but it didn't take the rest of the paper or print.
Someone replied to my problem, i tried it and it fixed 1st time. Also seems to of worked for others

Solution:- Use a piece of thin card, a magazine cover is what i used, make sure its A4 size then try to print something, as the paper starts moving push it through! and hey presto it worked for me, everything printing fine now

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1 Answer

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Place a few papers in the tray.
Open up the top, pull out the main (green handle) thingy.
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Manually turn the right side gear toward you.
As you do this, you will see the paper lift up and as the rubber wheel turns you will see that it has a notch on the bottom side.
Turn the gear, and watch the rubber wheel until the notch on the rubber wheel is facing up and away from you (and the paper is fully engaged).
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