Question about Datamax I-4308 Thermal Label Printer

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Error message 'out of stock' I have tried re-calibrating, it is not successful, any ideas how I can fix this would be greatly appreciated

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Slide out the Media Sensor (green plastic bar that sticks out over the labels) about 1 inch from all the way in ("in" = left if looking from front). Then press Feed to clear errors. If still get same error, then look for piece of label or ribbon stuck in that error - ok to blow out with canned air.

Posted on Apr 29, 2014


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Out of stock

Morrisettepa: This error occur when the labels are not detected, 1. the label is out of sensor, 2. the label sensor is dirty or blocked. Clean it, adjust in correct position and perform a sensor calibration. Press and hold FEED button by 5-6 seconds and release it. In display you can see CALIBRATION SUCCESS, if not, then repeat the quick calibration.

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From time to time, error codes will pop up on your treadmill. It just takes a quick second to clear the error log and get the treadmill up and running again.
1.When the treadmill is not in use, press the "Stop," "ENTER" and "QUICK START" buttons in rapid succession. The "RESET" button can also be used, in place of the "Stop" button.
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1 Answer

Datamax prints ten or so labels then skips one (leaves it blank) then continues on

First check the sensor is free of any label debris. Then follow instructions below:

Standard Calibration is appropriate for most media types. During the process, the printhead assembly can be raised for visual access to the media and media sensor. In addition, displayed sensor readings can be used to indicate the best position over the media, which is helpful when using small, position-critical TOF notches or marks.

Three readings are required:

.No Media

.Lable Backing

.Backing plus lable

Standard Calibration

Step Operator Action Displayed Message Comment



You are beginning the standard

calibration procedure.

6 Press the key.

Remove the media from the

Media Sensor then press any




This sets the parameter for the

'empty' value.

Where 'yyy' is a numerical

value representing the current

sensor reading.

7 Proceed according to your

media type:

Die-cut stock: strip the media

from the backing and then

reinsert it into the sensor; adjust

the Sensor Eye Mark over the

center of the backing.

Notched stock: adjust the

Sensor Eye Mark over the

center of the notch.

Reflective stock: Adjust the

Sensor Eye Mark over the

center of the facedown black


Continuous stock: go to Step


Press any key to continue.



Or, for reflective media:



This sets the parameter for the

'gap' or 'mark' value.

Where 'yyy' is a numerical

value representing the current

sensor reading: useful in

locating the best sensor


ã Note: Never position the

sensor over a perforation when

recording a sensor reading.

ã Note: Do not move the position of the Media Sensor after it has been adjusted.

8 Position the label (and backing,

if any) under the Sensor Eye


ã Note: If using preprinted

media, ensure the label area

under the sensor is free of

preprinted text, graphics or


Press any key to continue.



This sets the parameter for the

'paper' value.

Where 'yyy' is a numerical

value representing the current

sensor reading.

Maintenance and Adjustments


Standard Calibration (continued)

Step Operator Action Displayed Message Comment

9 Observe the display. GAP MODE


Or, for reflective media:



Or, for continuous media:



The calibration was successful.

See note below if another

message was displayed.

10 Exit upon successful

calibration: Back out of the

menu tree by repeatedly

pressing the key.

If using gap or reflective media,

press and hold the FEED key.

The printer will begin

advancing media; allow at least

one label gap (or mark) to

advance under the sensor.


The printer is now ready to

begin printing.

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Hello aperkins308,

I am with DuraLabel Tech Support and your printer does need to be calibrated for the stock you have loaded. All DuraLabel printers come with free lifetime tech support so please give us a call at 1-800-788-5572 or send us an email at

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