Question about Samsung HW-E350 Crystal Surround Air Track - Audio - HW-E350/ZA
I think the usb port on this model is only for updates. You can't actually play anything through there
Posted on Oct 21, 2013
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Posted on Jan 02, 2017
Yikes, it sounds like somehow corrupted firmware got loaded on there, or the firmware didn't fully get loaded on. At this point there is really not much you can do aside from contact Samsung and they will guide you in the right direction for how to send in the sound bar to them to have them replace the ROM chip with one with fixed firmware. I'm so sorry but that is the only option you have at this point. Make sure you stress to them that it indicated it loaded correctly and you got the firmware from their site (hopefully you did) but somehow it must have been corrupted. They will fix the issue for you. Call them at 800-726-7864.
Posted on Oct 03, 2010
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