Question about Samsung HW-E350 Crystal Surround Air Track - Audio - HW-E350/ZA

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I have installed by E350 air track sound bar but iam having problems getting the USB port to work i have connected my Ipad , Ipod and even tried my Samsung phone expecting it to work but to no avail can anyone help ,and also it says you can update the firmware but where do you find the updates

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  • Samsung Master
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I think the usb port on this model is only for updates. You can't actually play anything through there

Posted on Oct 21, 2013

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Posted on Jan 02, 2017

micromatikal
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SOURCE: Hi i have problem with my SAMSUNG SOUND BAR

Yikes, it sounds like somehow corrupted firmware got loaded on there, or the firmware didn't fully get loaded on. At this point there is really not much you can do aside from contact Samsung and they will guide you in the right direction for how to send in the sound bar to them to have them replace the ROM chip with one with fixed firmware. I'm so sorry but that is the only option you have at this point. Make sure you stress to them that it indicated it loaded correctly and you got the firmware from their site (hopefully you did) but somehow it must have been corrupted. They will fix the issue for you. Call them at 800-726-7864.
Thanks, Tim

Posted on Oct 03, 2010

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Hi Gary

This can happen infrequently due to either the iPad needing a restart (iPhone 5's and 5s's) have similar issues.

There are two things to try;

1) Turn your samsung sound bar off, and pull out the power cord out of the wall, now this may sound unnecessary but the logic behind that is to have it clear any potential "error code" or crashed script which is powering the bluetooth transmitter in the sound bar. You do this for ca. 60 seconds, 30 will do too but we just want to be sure. Once that is done plug the bar in again and power it on and see if it works now.

2) Restart your iPad, this has the same logic behind as step one, but in this situation i'd like you to turn both off starting with your iPad.

It is not uncommon especially depending on the iOS your running on your iPad for the bluetooth transmitter not to see the bluetooth sources around you.

To turn your ipad off push the sleep/power button at the top right of your ipad for 10-15 seconds. Until you see the swipe to turn off. Let it shut down completely after you swiped it to turn off. (this can take a minute) Once you see the spinning wheel on your ipad disappear start with unplugging your Samsung Sound Bar. As in step one follow the same procedure until its back on. Now turn your iPad back on with the sleep / power button and wait till its fully loaded.

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