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Receiving fax cut off

My fax machine receives an incoming call, goes thru the hand shake, then drops the call before receiving and data, but only randomly. 2 other fax brands do not have this problem on the same line. Is there something unique to Xerox making this occur? I have verified phone line levels are in order, nothing else is connected and it is not running thruogh ant type of phone switchboard.

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There are some settings to check.
1 make sure the ECM mode is ON.
2. Make sure Junk Mail is OFF
3. Be sure Secure receive is OFF.
There is also an adjustment called Distinct ring that may have to be set. it is a slightly differnt set up for differing modles.
Hope this helps.
You may have a bad fax board in the machine. That is the least likely problem. Those boards are pretty reliable, but not perfect.
I must complement you on all the checks you have done. Most people will not suspect the phone line.
Well, one other thing I thought of with the Phone line. If it is a digital phone line, Xerox fax has problems with digital lines.
Those are the things I can think of.

Posted on Dec 10, 2007

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First, Connect the Phone line in Line 1 EXT at back of printer

Check the No. of Rings on your Answer machine.
If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
And you need to turn off ECM on the Printer setup

Press Setup button
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Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK
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This is because some faxes don't have Error Correction Mode capabilities.

If there's a slight distortion on the line, the receiving machine (without ECM) receives a fax with some minor errors. And even though for a human eye the resulting fax page is perfectly readable, for the machine, that thinks only zeros and ones, there was an error detected in the data, and hence the trasmission failed.
Faxes with ECM when they detect an error, ask the sending fax to re-send the last portion of data, and this way can bring the transmission to a 100% successful end.

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Check that the phone cord is plugged in correctly and is not cut, creased or damaged.


Make sure that the phone connection terminal box is not damaged and that the cable connecting to it is not damaged.

Try the fax at a different time when telephone line conditions have improved.

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