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Receiving fax cut off

My fax machine receives an incoming call, goes thru the hand shake, then drops the call before receiving and data, but only randomly. 2 other fax brands do not have this problem on the same line. Is there something unique to Xerox making this occur? I have verified phone line levels are in order, nothing else is connected and it is not running thruogh ant type of phone switchboard.

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Re: receiving fax cut off

There are some settings to check.
1 make sure the ECM mode is ON.
2. Make sure Junk Mail is OFF
3. Be sure Secure receive is OFF.
There is also an adjustment called Distinct ring that may have to be set. it is a slightly differnt set up for differing modles.
Hope this helps.
You may have a bad fax board in the machine. That is the least likely problem. Those boards are pretty reliable, but not perfect.
I must complement you on all the checks you have done. Most people will not suspect the phone line.
Well, one other thing I thought of with the Phone line. If it is a digital phone line, Xerox fax has problems with digital lines.
Those are the things I can think of.

Posted on Dec 10, 2007

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Have you called your own fax line and just listened to the fax hand shake? might sound simple but I have called fax lines before and it just rang, or it was busy or static, if your not getting a clear fax hand shake, then it is the phone line, if there is no answer you may have turned your fax to manual receive mode, If you don't know how it should sound call a friends business fax line and listen to it. I have actually gone out to businesses that reported send or receive problems just to call the line and listen to a disconnect message, that would make it difficult to fax.

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