Question about HP DesignJet 3500cp InkJet Printer
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Posted on Jan 02, 2017
SOURCE: black ink does not print
I have a problem about my printer here. it doesnt print black color even if i replaced it with new cartridge...anyone have solution about this pls help....joy
Posted on Apr 02, 2008
Did you perhaps not mean to post under the 1315? I am not sure if you have this printer or another model. The 1315 normally takes a different number ink cartridge.
Meanwhile - gotta tell you that the 1315 is the buggiest printer I ever had. If you purchased it recently and can find your receipt, I'd take it back! Since they've pretty much done away with the 1315, if it was a recent purchase, it was likely a clearance item from some place.
Try taking all the ink cartridges out, uninstall the printer entirely, and reinstall it (the entire printer, not just the cartridges). Blow your printer out with canned air as well - dust, pet hair, people hair, fuzz and general paper fibers can build up more than we think, and cause error messages and other printing problems.
That should help, if it was the 1315 model.
That being said, note that if it still doesn't work, and you have the 1315, save yourself a lot of grief and toss it in the trash and buy another cheap printer! 1315 is Bug City!
Posted on Jun 12, 2008
SOURCE: black ink does not print
i had the same problem. black stopped printing. i always used OFFICIAL HP cardridges, so this problem is not exclusive for refilled cardridges.
This solution (offered here) worked for me:
Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and the turn it back on. You will have to turn the printer off twice and then it will recalibrate. Make sure you have new cartiges in the printer so that it can reset.
I wanted to stress that you should make sure that:
1) you keep the the buttons down untill it shuts off;
2) on restart you get a notification of service;
3) to turn it off again after service before you turn it on for actual use.
Posted on Jan 11, 2009
View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf
go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.
Then go to page 62 and allign the print head automaticly following the instructions it gives.
This will re-callibrate the ink level on the printer and should read correctly for you.
Posted on May 27, 2009
This is likely a cartridge problem except if the carriage is not moving at all. If you still have some of the used cartridges you can used them to trouble shoot by elimination ok. Or contact a nearby technician who has the cartriges to use them for trouble shooting. I strongly believe the one of the print carts is the culprit. Good luck
Posted on Jun 02, 2009
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