Question about HP DesignJet 3500cp InkJet Printer

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Error code 67-0001. I have already installed new black ink system, but still getting same message. Have already cleaned contacts, no change.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 3 Answers

SOURCE: black ink does not print

I have a problem about my printer here. it doesnt print black color even if i replaced it with new cartridge...anyone have solution about this pls help....joy

Posted on Apr 02, 2008

secretgeek50
  • 57 Answers

SOURCE: HP PSC 1315 All-In-One InkJet Print Cartridge Error

Hello -
Did you perhaps not mean to post under the 1315? I am not sure if you have this printer or another model. The 1315 normally takes a different number ink cartridge.

Meanwhile - gotta tell you that the 1315 is the buggiest printer I ever had. If you purchased it recently and can find your receipt, I'd take it back! Since they've pretty much done away with the 1315, if it was a recent purchase, it was likely a clearance item from some place.

Try taking all the ink cartridges out, uninstall the printer entirely, and reinstall it (the entire printer, not just the cartridges). Blow your printer out with canned air as well - dust, pet hair, people hair, fuzz and general paper fibers can build up more than we think, and cause error messages and other printing problems.

That should help, if it was the 1315 model.

That being said, note that if it still doesn't work, and you have the 1315, save yourself a lot of grief and toss it in the trash and buy another cheap printer! 1315 is Bug City!

Posted on Jun 12, 2008

  • 1 Answer

SOURCE: black ink does not print

i had the same problem. black stopped printing. i always used OFFICIAL HP cardridges, so this problem is not exclusive for refilled cardridges.

This solution (offered here) worked for me:
Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and the turn it back on. You will have to turn the printer off twice and then it will recalibrate. Make sure you have new cartiges in the printer so that it can reset.

I wanted to stress that you should make sure that:
1) you keep the the buttons down untill it shuts off;
2) on restart you get a notification of service;
3) to turn it off again after service before you turn it on for actual use.

Posted on Jan 11, 2009

CompuFirm
  • 89 Answers

SOURCE: Error message on HP 2800 business inkjet, message reads 1% ink left on brand new cartridge

Hello,

View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf

go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.

Then go to page 62 and allign the print head automaticly following the instructions it gives.

This will re-callibrate the ink level on the printer and should read correctly for you.

Thanks
CompuFirm

Posted on May 27, 2009

  • 84 Answers

SOURCE: Ink System Failure on a HP Photosmart C6280 All-in One

This is likely a cartridge problem except if the carriage is not moving at all. If you still have some of the used cartridges you can used them to trouble shoot by elimination ok. Or contact a nearby technician who has the cartriges to use them for trouble shooting. I strongly believe the one of the print carts is the culprit. Good luck

Posted on Jun 02, 2009

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\'Ink System Failure\' or a \'0x ...\' Error Message Displays on the Control Panel







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  • graphic.php?im=im_e58rok73o1nlhbz #feedback:hover{text-decoration:underline;} Feedback



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If your product has a removable printhead and uses 564, 364, 178, 862, or 920 cartridges, you have come to the right troubleshooting document.



Issue
An \'Ink System Failure\' or \'0x... \' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word \'Error .\'


The steps to resolve this issue depend on the error code that displays on the product control panel with the \'Ink System Failure\' message. Look for the section below that addresses your particular issue, and then review the solutions in that section.


Click the plus sign () for more information.

Follow these steps to resolve the issue of \'Ink System Failure\' with an accompanying error code \'0xC19A0003.\'



Solution one: Reset the printer


The error message might disappear after you turn off the printer and then turn it on again. After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.






  1. Press the Power button ( ) to turn on the product.



  2. With the product turned on , disconnect the power cord from the rear of the product.


  3. Unplug the power cord from the wall outlet.


  4. Wait at least 15 seconds.


  5. Plug the power cord back into the wall outlet.


  6. Reconnect the power cord to the rear of the product.


  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.






  • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




  • If the error message persists, continue to the next solution.




Solution two: Remove, clean, and reinstall the printhead


If the previous solutions did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.



Step one: Remove the printhead



  1. Press the Power button ( ) to turn on the product.



  2. Open the cartridge access door.


  3. To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.


    Figure 1: Remove the cartridge




    NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.



  4. Lift the latch handle on the carriage until it stops.


    Figure 2: Lift the latch handle



  5. Lift the printhead straight up to remove it.


    Figure 3: Remove the printhead



Step two: Clean the printhead
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.



Figure 4: Three areas to clean


1 - Plastic ramp on the side of the ink nozzles

2 - The edge between the ink nozzles and the electrical contacts

3 - The electrical contacts



CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 5: Do not touch the electrical contacts





  1. Gather the following cleaning materials:





    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.






  2. Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.




  • Lightly dampen a clean, lint-free cloth.


  • Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.


    Figure 6: Clean the electrical contacts



  • Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.


    Figure 7: Clean the edge between the ink nozzles and the electrical contacts



  • Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.


    Figure 8: Clean the ramps



  • Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.


  • Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.


  • Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.


    Figure 9: Clean the electrical contacts inside the product



  • Dry the area with a clean, dry, lint-free cloth.



  • Step three: Reinstall the printhead



    1. Raise the latch handle, and then reinsert the printhead.



      Figure 10: Insert the printhead



    2. Carefully lower the latch handle before reinserting the cartridges.



      NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.



      Figure 11: Lower the latch handle



    3. Using the colored shaped icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.







      Figure 12: Slide the cartridge into the slot



      Figure 13: Snap the cartridge into place


  • Close the cartridge access door.







    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.





    Solution three: Reset the product








    1. Press the Power button ( ) to turn on the product.



    2. With the product turned on , disconnect the power cord from the rear of the product.


    3. Unplug the power cord from the wall outlet.


    4. Wait at least 15 seconds.


    5. Plug the power cord back into the wall outlet.


    6. Reconnect the power cord to the rear of the product.


    7. If the product does not turn on by itself, press the Power button ( ) to turn it on.







    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.






    Solution four: Replace the printhead


    If the previous solutions did not resolve the issue, replace the printhead. Contact HP support to obtain a replacement printhead.



    Click Contact HP ( ) on this page for more support options.



    If HP replaces your printhead assembly under warranty, you will receive a new printhead assembly, cleaning materials, and a full set of new cartridges.


    If your printhead assembly is no longer under warranty, you can purchase a new one online.




    1. Click this link to go to the HP Parts store.



    2. Under Find your part(s) , type one of the part numbers below in the Search by part number text box.





      • If your printer uses 4 ink cartridges, type CN643A




      • If your printer uses 5 ink cartridges, type CN642A







  • Follow the online instructions to order the printhead assembly.









    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.

    May 14, 2013 | Office Equipment & Supplies

    1 Answer

    Installed new black cartridge - had ink


    A firmware update for your model addresses the print quality problem that you're currently experiencing. Please visit the Lexmark website to download and install the Lexmark S400 Series Firmware Update. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct.
    Should the error continue to display even after successfully updating your printer, please contact Lexmark Technical Support Center for additional assistance. Your printhead itself might be the cause of the problem.

    Feb 17, 2012 | Lexmark Interpret S405 Wireless All-in-One...

    1 Answer

    I was installing the yellow ink and then all the sudden after I installed it the message Error Oxc18a0301 appeared! How do I fix this?


    Shut down your printer by pressing Simultaneously Cancel + OK + Black + Color.
    Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
    NOTE: The printer will not operate unless all six ink cartridges are installed. Also, HP cannot guarantee the quality of refilled or re manufactured ink cartridges. Step one: Reset the printer CAUTION: Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.
    1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
    2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
    3. Check the printer for the error message. If the error message still displays, go to the next step.
    Step two: Clean the cartridge contacts
    1. Lift the top cover. Figure 1: Lifting the top cover
    2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch. Figure 2: Unlatching the cartridge 1 - Black cartridge 2 - Color cartridges
    3. Remove the cartridge indicated in the error message. Figure 3: Removing the cartridge
    4. Gather the following cleaning materials:
      • Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.
      • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
    5. Lightly moisten the swab or cloth and squeeze out the excess moisture.
    6. Holding the cartridge by its handle, wipe the copper contacts. Figure 4: Wiping the contacts (1) - Copper contacts
    7. Replace the cartridge and then close the latch and the printer top cover.
    8. Check the printer for the error message. If the error message still displays, go to the next step.
      NOTE: The printer may take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.
    Step three: Replace the cartridge If the error message still displays, replace the indicated cartridge with a new cartridge

    Nov 24, 2010 | HP Photosmart C6280 Printer

    1 Answer

    Error OXC19a0031 Ink system failed came up while printing. Printer will not work. Never had any problem before. What do I do?


    Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
    NOTE: The printer will not operate unless all six ink cartridges are installed. Also, HP cannot guarantee the quality of refilled or remanufactured ink cartridges. Step one: Reset the printer CAUTION: Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.
    1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
    2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
    3. Check the printer for the error message. If the error message still displays, go to the next step.
    Step two: Clean the cartridge contacts
    1. Lift the top cover. Figure 1: Lifting the top cover c00813643.gif
    2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch. Figure 2: Unlatching the cartridge c00372272.gif 1 - Black cartridge 2 - Color cartridges
    3. Remove the cartridge indicated in the error message. Figure 3: Removing the cartridge c00372273.gif
    4. Gather the following cleaning materials:
      • Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.
      • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
    5. Lightly moisten the swab or cloth and squeeze out the excess moisture.
    6. Holding the cartridge by its handle, wipe the copper contacts. Figure 4: Wiping the contacts c00372274.gif 1 - Copper contacts
    7. Replace the cartridge and then close the latch and the printer top cover.
    8. Check the printer for the error message. If the error message still displays, go to the next step.
      NOTE: The printer may take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.
    Step three: Replace the cartridge If the error message still displays, replace the indicated cartridge with a new cartridge.

    Oct 26, 2010 | HP Photosmart C6180 All-In-One InkJet...

    2 Answers

    Printer won't recognize ink cartridge


    you can try by cleaning the copper contacts on the cart .. and if it works fine with the old cart i.e if it doesnt gives any error with the old ones then possibly the problem might be with the new cart..

    Oct 23, 2009 | HP PSC 950 All-In-One InkJet Printer

    1 Answer

    Dell 944 error message 1102 after fitting new DellBlack Cartridge


    hi there,

    you can try these steps:

    try to remove the new black cartridge. get a clean cloth. gently wipe the copper strip of the cartridge. unplug the power cable of the printer. gently wipe the contacts of the black cartridge carrier (where you put the black cartridge in). close the carrier, plug the power cable back in. install the black cartridge. then check for the error code.
    if you still have same error code, try the old cartridge.
    if the old cartridge still works, you need to contact dell for the replacement of the black cartridge (if you purchase the black cartridge from dell)
    if the old cartridge is also giving same error. try the steps on the color cartridge as well, it might be with the color cartridge error.
    or both.
    worst case scenario the contacts on the printer carrier might be broken already.
    but in this kind of situation. 98% it's the cartridge that's causing the issue.

    have a great day :)

    Oct 02, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Black ink cartridge won't install properly


    I would double check that it is a compatible cartridge:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01573152&jumpid=ot_recdoc/c00652671/en_us/c01573152/loc:3&custom_solutionid=rd_c00652671&lc=en&dlc=en&cc=us&lang=en&product=1146331

    It might also help to clean the contacts inside the print carriage. A poor connection of the copper contacts on the cartridge with the copper contacts in the carriage can cause this error. Checkout step two in this documentation on HP customer care:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00308379&lc=en&dlc=en&cc=us&lang=en&rule=21439&product=1146331

    Jan 12, 2009 | HP Photosmart C3180 All-In-One InkJet...

    2 Answers

    Error message 1203


    This link should have the answer for you.
    http://www.dellcommunity.com/supportforums/board/message?board.id=A940&message.id=13761

    Jul 27, 2008 | Dell 924 All-in-One InkJet Printer

    1 Answer

    HP 1315 all in one printer/ Ink cartridge problem


    clean the printer contacts with a Q tip and video head cleaning solution , re install the cartridge try again , hope this helps

    May 05, 2008 | HP PSC 1315 All-In-One InkJet Printer

    6 Answers

    Error message "More than one ink tank installed...etc


    I scraped the terminals in the printer gently with a screwdriver cleaned them nicely problem seems to be fixed

    Apr 16, 2008 | Canon PIXMA MP530 All-In-One InkJet...

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