Question about Panasonic KX-FLB801 All-In-One Laser Printer

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"Replace Drum" message won't go away

The machine was beeping and the replace drum message was showing, so I replaced the drum and cartridge with new ones. Message came back within an hour, along with the beeping. Tried a known good drum from another machine, and the message won't go away. Any thoughts? Thanks!

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Re: "Replace Drum" message won't go away

Pls install the drump properly if it is in correct position that mean printer need to be service.

Posted on Oct 01, 2007

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Hi there,

Below are instructions that I have found from the internet. Hope that they will help.

  • Open the front cover of the printer.
  • Hold down the Go button for 4 seconds until all the LEDs light up. Then release the Go button
  • Remove the drum unit and toner cartridge assembly.
  • Replace the drum unit and toner cartridge assembly back into the printer.
  • Close the front cover of the printer
  • Your drum unit should now be reset

    1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
    2.Replace the drum unit and toner cartridge into printer.
    3.The error message "Change Drum Soon/Drum end soon" will continue to appear if the drum counter was not reset when you replace the drum unit.
    4.To clear this error message, you need to reset the drum counter as instructed below.
    5.Make sure that the machine is turned on.

    For MFC users: To confirm you are installing a new drum, press 1. For DCP users To confirm you are installing a new drum, press the Up Arrow key

    7.When the LCD shows Accepted, close the front cover.
    8.Your drum is now reset.

    Resetting the drum unit will not improve print quality. It only resets your drum and allows you to continue to print. You decide when to replace the drum unit not the manufacturer!

Feb 24, 2015 | Brother MFC-8860DN Printer

2 Answers

How do i reset ricoh sp 1200s drum unit

why toner life end message keep on showing on sp 1200s prints.

Aug 04, 2012 | Ricoh Printers & Copiers

1 Answer

Xerox 4250 photoreceptor error

I have a Xerox 4250. After the ink cartridge ran out I replaced it with a new one and got the "replace photoreceptor cartridge" message. Reinserted the cartridge and it stayed. Called Xerox and they couldn't explain. I turned the machine off and on and the message changed to "replace photoreceptor cartridge" but an additional message of replace Smart Drum came up. I replaced the Smart Drum and it is working fine now. Note: I really don't think it was time to replace the Smart Drum. But the nearest authorized service provider was 3.5 hours away and this had to be cheaper than a service call from that distance.

Jun 25, 2012 | Xerox Printers & Copiers

1 Answer

Replace drum, still says replace the drum and now it won't print.

Did you reset the drum counter?
When you replace the drum unit with a new one, you need to reset the drum unit counter by completing the following steps:
  1. Turn the the machine’s power switch back on.
  2. Press Menu => Machine Info. => Reset Menu.
  3. Press the Up or Down Arrow key to choose Drum.
  4. Press OK.
  5. Press 1 to reset the drum unit counter.
  6. Press Stop/Exit.
I hope this helps.

Cindy Wells
(if you did the reset, you may need to talk to Brother Support. I'm assuming you used a Brother drum and only handled it by the handles.)

May 12, 2010 | Brother MFC-9440CN Laser Printer

1 Answer

The drum unit has been replaced but the drum warning message is still flashing. How do I reset? Have tried user RAM clear but that did nothing.

That should have reset itself. A couple of things. You may have received a bad cartridge and need to report it as DOA, from wherever you purchased it.
Also, sometimes if you replace the drum when it says : Drum unit low or reorder Drum, and you replace it before it tells you to replace the drum, it will not reset.
There is a fuse that blows quickly and resets the counter. That may not have been attached right and not the machine did not detect a new cartridge.

Feb 18, 2010 | Xerox WorkCentre Pro 635 Laser Printer

2 Answers

Xerox WCP 416 , it showed message replace drum cartridge

It sounds like you are replacing the toner cartidges NOT the Drum Unit. Drum is located behind the toner cartidge and you will see it after removing toner. Pretty common mistake :)

May 12, 2009 | Xerox WorkCentre Pro 416 All-In-One Laser...

1 Answer

Our xerox M118 showing an error"replace drum cartridge'can any one help me?Plizzz

Hello, Your Xerox has two cartridges - one is the drum cartridge and the other is a toner cartridge. Please check the following I've researched from your user guide:

Replacing the Drum Cartridge
The drum cartridge is a customer replaceable unit. After approximately 55,000 copies/
prints, the machine will display a warning message before the drum reaches the end of
life. Order a replacement cartridge now to insure continuous operation.

Country Part Number for the drum cartridge replacement
All countries 13R589

Removing the Old Drum Cartridge
1. Pull the front cover towards you to open it.
2. Open Tray 5 (bypass tray) if necessary, and then open Cover A while lifting up
the release lever.
3. Lift up the colored lever, and slide the drum cartridge out until you can lift the
handle on top of the cartridge.
4. Hold the handle and remove the cartridge from the machine.
NOTE: When replacing the drum cartridge, make sure that the new cartridge is the
correct one specified for the machine.

Recycling the Drum Cartridge
The drum cartridge is designed to be re-manufactured. To recycle used drum
cartridges, return them to Xerox in the original packaging. Return labels are included
with each new cartridge.

Inserting the New Drum Cartridge
1. Remove the new drum cartridge from the box.
2. Undo the sealing tape and carefully pull out in the direction of the arrow to
remove the black protective sheet from the cartridge.
3. Place the cartridge in position and, using the handle, slide it into the
machine until it clicks.
4. Pull out the cartridge tape completely without breaking it.
5. Push the cartridge again so that it is correctly placed.
6. Close Cover A until it latches and then close Tray 5 (bypass tray).
7. Close the front cover.

Hope this helps. Good luck.

Dec 11, 2008 | Xerox WorkCentre M118 Black and White...

1 Answer


Call 1-800-821-2797. Thats a machine software issue..
Here is the note on it.

The DRUM and TONER cartridges are not installed correctly. Web page indicates replace %0 empty cartridges. The Machine doesn't copy. Cause:
Firmware and work-process problem. . Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix. Don t worry about cartridges. They are safe. Upgrade firmware. The message goes away and machine copies

Mar 07, 2008 | Xerox WorkCentre 4150 All-In-One Laser...

5 Answers

Reset drum - brother mfc-8860dn

Open front cover

Remove drum unit and toner cartridge assembly

Put drum unit and toner cartridge assembly back in machine, but do no close front cover.

Press Clear/Back
You will get a message "Replace Drum?"
Select Yes to confirm

Jan 06, 2008 | Brother MFC-8860DN Printer

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