Question about KitchenAid Microwave Ovens
Usually the top vent front panel is held in by two screws and or clips, Get those off and the bottom of this peace should un hook, unless there are screws there also. if you can get this far, the rest will be obvious.
Posted on Oct 21, 2013
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Posted on Jan 02, 2017
Chances are the door panels separate as shown in the photo I have attached below. Panel replacement can usually be done without removing the door from the microwave. In cases where it is felt that door removal is necessary, I recommend detaching the door from the hinges. I generally do not advise removing the hinges from the microwave. Whenever the hinges are removed, great care must be taken to put them back in the very same position they were in. Failure to do so can cause microwave leakage, which can cause risk of skin burns, fire, and disruption of nearby electronic devices. You can find exploded view diagrams and order parts here: http://tinyurl.com/gv383 We have critical safety and disassembly info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk
Posted on Feb 06, 2007
We have *critical* safety, disassembly, and troubleshooting info at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk
There should also be a "mini-manual" hidden inside the unit behind the control panel, which is very helpful when troubleshooting. It will help you test the keypad with your meter.
You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383
If you'd rather have us fix it for you, we do that for $39.95 plus parts.
DISCONNECTING THE KEYPAD
1. Be sure the oven is disconnected from the power line while you are taking it apart.
2. The keypad connection is the green or blue translucent plastic strip that plugs into a connector near the edge of the board.
3. There are two tiny tabs (one on each side) of the connector that you can gently pull up on to unlock the connector.
4. Then the keypad strip will lift out. Clean both sides of the end of the strip with alcohol-based cleaner if you like, but do not use ammonia-based cleaner. Dry the end of the strip. (A pencil eraser is better and safer).
5. Put the keypad strip back in, making sure both sides are down fully.
6. While holding the strip down, push the connector back down to lock it.
7. Try the keys again with the door closed.
We're happy to help and we appreciate your thoughtful rating of our answer.
William E. Miller, AS-EET
Posted on Apr 20, 2008
There are indeed two springs that "cross" each other, and they must be both be replaced to ensure full strength.
Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.
Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.
You can usually find helpful exploded view diagrams and order parts by entering your full model number here.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Dec 25, 2008
First, do not leave this machine plugged in until it is serviced. If this is a KHMS155LSS, there is a very high probability that you have a keypad short. This defect can cause the machine to start on its own at ANYTIME; while you are on vacation or at work or at night while you are sleeping etc. Contact Whirlpool Customer Service and ask for Safety Dept immediately. They will most likely send A&E (Sears) out to fix it. Although they will fix the problem, if the keypad fails again, the underlying logic self start defect is still present. You should be under warranty if it is above model. Please be polite, insistent, but polite. With KitchenAid's pathetic quality in recent years, their customer service reps get more then an earful. Also, please go to the Consumer Product Safety Commision website at www.cpsc.gov and post a Report Unsafe Products report. This will help get this model recalled before someone loses their home or life. I almost had a fire this past Monday, Labor Day, 9/7/09 when my machine self started at 3 AM with a package of bacon left in it to thaw at room temp for the morning. What a smokey mess. Chinese made garbage. Shame on Whirlpool. Long live Hobart!, please buy back KitchenAid and bring back the lost quality.
Posted on Sep 09, 2009
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