Question about Dyson DC25 All Floors Bagless Upright Vacuum

1 Answer

Filter in ball will not remain seated when we begin to vacuum.

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert that hasĀ over 500 points.


    An expert who has answered 200 questions.

  • Dyson Expert
  • 357 Answers

Either it's not installed correctly or there is a tab broken. Look closely

Posted on Oct 21, 2013


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

The seals on my dyson ball have broken loose in a couple of spots and prevents the ball from rolling freely

How old is your Dyson?
I suggest you contact Dyson Support directly to see what they can do for you. Make sure to have your model number and Serial number handy when you contact them.
Here's the link to their main page; once there, click on "Support" Dyson vacuum cleaners fans heaters accessories spares official site

Jun 17, 2016 | Dyson Cinetic Big Ball Animal Bagless...

1 Answer

Why is the filter in the ball not remaining in situ?

need to replace it it can only be washed once or twice air is not getting thru and pushing it off Dyson DC25 Filter Kit Includes 1 919171 02 Washable Pre Motor Filter amp 1...

May 29, 2015 | Filter Vacuums

1 Answer

My Dyson DC 25 has a yellow ball that rolls for maneuvering the vacuum while using it to vacuum. The yellow ball gets Jamed and won't roll .

Hi Robert, it's Jack at Dyson.

If your DC25's ball seems to be jammed and won't rotate freely, it's likely that the post-motor filter housed inside the ball is out of place, and is catching on the ball shell. This is easy to resolve - the video below shows how to remove and replace both filters:

I'm confident this will resolve the issue - replacing the post-motor filter by pushing it into place until you hear a click from the red catch should ensure it remains in position.

If after trying this you notice that the post-motor filter repeatedly comes out of position in use, this is something we should be able to help with - you'd just need to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)

Mar 17, 2015 | Dyson Vacuums

2 Answers

The filter in the ball keeps coming adrift?

Most probably a broken door. This is available from Dyson, Part No.914783-01

Sep 04, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

What to do if I have a over heating motor

The ball is jammed because the spring inside which holds the filter has become stretched. Open the Door on the ball and squash the button on the filter down. Then refit filter. Refit window on ball

Aug 04, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Filter in the ball will not remain seated when vacuuming starts.

If that filter element is too loose either put a layer or two of black electrician's tape around the outer edge, all the way around. Then try the fit, it should be snug, not immortal.

Oct 20, 2013 | Dyson DC25 Vacuum

1 Answer

Filter in the ball on my DC25 keeps coming loose and keeps the ball from spinning any ideas

My Dyson DC25 keeps blowing off the filter within the ball. It then stops the ball from rotating freely.

Jan 14, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

It is making a whistling sound and is losing suction

Make sure the top (above the cones) and the bottom (ball) filters are clean. The whistling sound is due to the bottom filter either being clogged or poorly seated and the air is escaping around the rubber seal, making the whistling sound.

Feb 03, 2010 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Filter keeps clogging
Generic problem for all Vacuums
Filter keeps clogging
Posted by ozandcaza on Jun 29, 2008
Report abuse
Dust etc collects in the filter above the dust container. The dust container remains empty. Hoover then over heats and cuts out. Collect in replaced new filters in Hoover but problem still remains.

I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. My question is how old is the Hoover vacuum? If it less than a year you should really see an Authorized Hoover vacuum cleaner dealer that the problem might be covered under a factory warranty. This should not be happening and it sound to me like there is a clog somewhere in the vacuum fill area that is causing it to do this to you and the vacuum. You are lucky that you have a thermal switch that does shut it off. If not and it is over the one year factory warranty then you should see a local vacuum cleaner dealer in your area or contact Hoover Cust Serv @ the website and or phone 3 listed below. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST

Thanks, Don the Vac Man
Go Ahead. Use Us.

Jun 29, 2008 | Vacuums

1 Answer

No vacuum suction

Generic problem for all Vacuums
No vacuum suction
No vacuum suction

I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
I am not sure what type of vacuum you have but it sounds to me that if you have a vacuum with a hose (called a powerteam, or canister with a powerhead) the vacuum hose could be clogged , the filter could be dirty, or the bag is too full – run a marble or steel ball thru the hose to see if there is any blockage, by doing that you can tell where the clog is, if there is use the wire coat hanger – straighten it out and bend the end of the hanger upwards to create a little hook and by doing that you can remove the clog if the ball does not go thru the hose all the way, please be careful if you have a vinyl hose, you could poke a hole in the hose and then you would need a hose sleeve over that spot to stop it from leaking, if it is an upright the same rules would apply to the hose, bag and filter or dirt cup filter .

Apr 18, 2008 | Vacuums

Not finding what you are looking for?
Dyson DC25 All Floors Bagless Upright Vacuum Logo

133 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts


Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18394 Answers


Level 3 Expert

379 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides