Question about Danby 22 in. DDW399 Free-standing Dishwasher

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I need a new rake for the dishes how do i get one

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My kitchenaid dishwasher has stopped rinsing properly. There is a soap residue left on all my dishes. I am using good soap too.


Hello, W/D here.
Check the spray tips on the washing arms for blockage. If the arms are removable, take one off and place it over the sink. Take a paper clip, and bend it into an "L" shape. Use this to rake debris out of the slots near the end of the wash arms, and poke the debris in any of the nozzles back into their hole. Back wash the spray arm over the sink, flushing the residue out of the arms and re-install. For those arms that you can't remove, use the paper clip to rake the ends clean, and poke the debris in the nozzles back in the holes. You will have to check and remove the debris several times with these arms, over several cycles.
I see that you use good soap, and that's good, but consider using less of it. The detergent is abrasive, and can contribute to material on the dishes, most notably on the glassware. We have cut our detergent to about 25% of the recommended amount, and the dishes get cleaned just fine. Try cutting yours about 50% and then adjust up or down from there, depending on your washer's demands and the water quality in your area.
Preheat your water at the sink and run an empty load with two cups of vinegar, and just a sprinkle of detergent. This will help to clean out the sump of your machine.
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I get major residue and (scum and white spots) on my dishes, along with food being sprayed all over them. They seem to come out more dirty than when I put them in!!! I end up washing dishes in the...


Hello, W/D here.

There are cleaning products out there that "sort of" work, some better than others, but here's how to get it cleaning like new:
1. Clean the spray arms nozzles and slots. If the spray arm can be removed, take it off, and clean it over the sink. I use a regular paper clip, bent into an "L" shape, and use it like a rake to pull debris out of the slots on the tips of the spray arms, and poke any stuck debris back through the nozzle holes, then backwash the nozzles and slots with the water from the faucets, back towards the opening where the spray arm was attached. Take your time; it's far better to do it right, than to have to do it over. For those spray arms that cannot be removed, use the paperclip to rake out as much debris as possible, but realize that they will probably need to be cleaned over the period of several cycles to get it all out. Same for the nozzle holes.

2. Add to the bottom of the dishwasher, spreading evenly and in this exact order:
1/2 cup of salt
1 cup of baking soda
2 cups of white vinegar
The mixture will foam up and clean your screens and sump of debris, soap scum and food particles.
When the foaming has ceased, add 2 cups of bleach to the washer sump. Run the water source closest to the dishwasher water supply line (usually the kitchen sink) until it is as hot as it can get, then start the washer on it's sanitary cycle.
The best washing advise for those daily runs is to always heat the water by running the sink water first, and to use a good rinse aid. Lastly, I recommend that folks use the least amount of detergent possible while still getting the dishes clean. We presently use about 25% of the recommended amount; a little in the cup, and a sprinkle on the door, heat the water up, and off we go. The dry detergent is abrasive and often contributes to cloudiness seen on the dishes and mostly glassware. Cut your detergent to 50% to start with, and adjust up or down from there, until you have the right amount for the quality of water in your area, and the demands of your washer.
Here's hoping that you find this useful.
Best regards, --W/D-- Please take the time to rate our solutions so that we may continue to improve in helping others. Thanks.

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Does it rake halfway and then go back and try again? I have had that same problem and have found it's because of too much litter ni the box. The random time I have noticed. As long as it's raking, I'm happy.

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