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I am connecting a Comcast (Motorola) DVR box to the Yamaha RX-V371 receiver through an HDMI input, and going out to a Toshiba TV through an HDMI output. Sometimes it works fine, and I get video/audio signals. Sometimes I turn the system on, and I get an error on the TV screen that reads 'No Video Signal'. I've checked everything. I swapped out and used other HDMI cables. I've checked that there are no loose connections. I've contacted Yamaha, and they instructed me about how to reset the unit, and that has worked sometimes but not always. I've taken the Yamaha unit to a repair facility, and they tell me it's fine. I've called Comcast, to ask if there are possible compatibility issues and have been told there should be none. The only thing I haven't tried is swapping out for a newer DVR box, but I am being told that's probably not the problem. Just wondering if anyone out there has an answer to this recurring problem I keep having. As of right now, I can't get my system to work. (Thanks for any help.)

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4 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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tech48
  • 624 Answers

SOURCE: Yamaha RX-V663 Not Providing 1080 Signal

First let me say that you have stated your problem very well. I completely understand the issue you are having.

I have been repairing a/v systems since they started selling them.

By your description of your problem, it is obvious that you have isolated the problem to the Yamaha.

Despite what Yamaha tech support say's, it is their problem.

I have been dealing with tech support for a lot of different manufacters for many, many years. I repair under warranty over 20 different brands, but not Yamaha. I have repaired plenty of Yamaha receivers but none with this particular problem.

It is not uncommon to find tech support people who don't know as much as they should about their own product.

Since I don't have the instruction manual or a service manual forthis model I can only be of minimal help.

What you can do, if you have your instruction manual, check it over closely for this subject on how to change the settings for the HDMI. If you can not find this particular issue, it is possible that the Yamaha doesn't support 1080i. I would be surprised if it did not, but stranger things have happened.

Another thing you can do if you can still not find an answer to this problem is to take it in to an authorized Yamaha service center.

If you have recently purchased this Yamaha, it will be under warranty. They get at least 1 year. Tell them the problem you are having and if they do not know how to solve it right there on the spot, or give you an answer that satisfies you, leave it with them
to have it fixed. If they are an authorized service center they will have to fix it or get it replaced for you if it is under warranty. It may need a firmware upgrade to the digital board. If that is the problem, then they can do it for you.

Let me know if you need any more help.
Sorry I wasn't more help, but an authorized service center may be your best bet.

Posted on Jun 26, 2008

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  • 127 Answers

SOURCE: Intermittant Audio with Yamaha RX-V465 only from cable box

I have the same receiver... You can try pressing the Option button and choosing Signal Info to see what audio signal the receiver sees and if that changes over time. Maybe the cable box is not outputting according to specifications... TV can live with that, but receiver maybe can't.
You can also try to connect the cable box via SPDIF cable (optical or coax) to see if it helps or not.

Posted on Mar 02, 2010

cardenderek
  • 783 Answers

SOURCE: I have a Yamaha HTR-5950,

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Posted on Aug 27, 2011

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4 Answers

Yamaha RX-V663 Not Providing 1080 Signal


First let me say that you have stated your problem very well. I completely understand the issue you are having.

I have been repairing a/v systems since they started selling them.

By your description of your problem, it is obvious that you have isolated the problem to the Yamaha.

Despite what Yamaha tech support say's, it is their problem.

I have been dealing with tech support for a lot of different manufacters for many, many years. I repair under warranty over 20 different brands, but not Yamaha. I have repaired plenty of Yamaha receivers but none with this particular problem.

It is not uncommon to find tech support people who don't know as much as they should about their own product.

Since I don't have the instruction manual or a service manual forthis model I can only be of minimal help.

What you can do, if you have your instruction manual, check it over closely for this subject on how to change the settings for the HDMI. If you can not find this particular issue, it is possible that the Yamaha doesn't support 1080i. I would be surprised if it did not, but stranger things have happened.

Another thing you can do if you can still not find an answer to this problem is to take it in to an authorized Yamaha service center.

If you have recently purchased this Yamaha, it will be under warranty. They get at least 1 year. Tell them the problem you are having and if they do not know how to solve it right there on the spot, or give you an answer that satisfies you, leave it with them
to have it fixed. If they are an authorized service center they will have to fix it or get it replaced for you if it is under warranty. It may need a firmware upgrade to the digital board. If that is the problem, then they can do it for you.

Let me know if you need any more help.
Sorry I wasn't more help, but an authorized service center may be your best bet.

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