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The Track/chain that the scanner bar follows might have some debris/dirt whatever on it stoping it from moving further. Alternatively the motor might have a problem. you can take the cover off and blow that area with a con o' air. Make sure not to get dirt or prints on the scanner or the bottom of the glass
It sounds like you have a faulty Instrument panel Cluster (IPC) Your local dealer will have to confirm this as independant shops don't have the scanner capabilities for this diagnostic procedure.
I hope this helps.
hello my name is kathy and i just had the same problem with mine.I know if you don"t use it very often and shut it off a lot you will loose the program. I first stoped turning it off at all and would just turn the sound all the way down. I went to each one and unlocked them, I had lost over half and the other was locked. I put them back in unlocked the ones the were locked, stoped turning it off 2 years ago and have not had a problem since. I hope you will let me know if this helped. firstname.lastname@example.org