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hi suzanne. If the glass tray in your microwave doesn't turn, it may be due to a broken drive motor. Most units have a round glass turntable which has a motor driven coupler and roller guide turning the tray. To access the motor, first unplug the microwave and remove the bottom panel.
Sounds like either the turntable motor has seized or that the shaft of the turntable motor has broken off inside the roller ring. You may need to chek with your local De'Longhi repairer.
If you are talking about the little piece that the center of the tray sits on (not the carousel ring), its called the coupler. Its actually made of plastic on all the microwave ovens I've ever worked on. I've never seen one made of glass. It connects to the turn table motor shaft. If you post back with a complete model number, I may be able to assist you in locating a part number.
If the coupler is not physically broken, you may be identifying the wrong part as your problem. The turntable is driven by a small motor which is mounted under the bottom panel of the oven. The coupler is mounted to the shaft of the motor and the glass tray sits on the coupler.
Post back and let me know if you need a coupler, or if your motor isn't turning. You can tell by removing the glass tray and pulling straight up on the coupler. It should come off the motor shaft in one piece. If its not broken, your motor probably needs replaced.
If the microwave comes with a roller ring to rotate the glass turntable then I would recommend that it needs to be used when the microwave is operating, as the turntable rotates the food so it can be heated evenly.
I would recommend checking with your local Panasonic repairer he may have access to a new roller or even a second hand one to tide you over.
If everything works, light and micro heating.. then I have 4 possibles for you to check... 1st make sure you don't have a button that allow you to turn the turntable on/off... 2nd take the glass table out and check the center plastic spinner(pull it out) and see if its broken. 3rd your turntable motor is bad, and 4th the relay for your turntable on control board is bad... helpfully that will do it for ya.. good luck.. mike
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