Question about Brother DCP-110C All-In-One InkJet Printer

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Brother DCP 115C

Hi, I have a problem with my 3 months old brother DCP 115c: red doesn't print anymore, i use original brother cartridges, i tried cleaning, power cleaning... still doesn't print red. Does anybody know how to take the print head out ? i already dismantled the printer, opened the top cover (scanner), removed the printer head cover, but i have no clue on how to take the head completely out to take a closer look... the head seems firmly attached to some kind of rail, there are 4 small tubes that bring the inks to the head + 2 other pipes that are probably used for cleaning the head... also, there is a white ribbon... I already put the printer back together and it's still working like before (no red though), so i definitely want to reopen it and take that damn head out to see what's wrong with the magenta. Any suggestions ? (apart buying a new printer)

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  • adealdds Sep 27, 2007

    Thank you Mix-it-up.
    I bought this printer online from another country, so much for my guarantee, the price was attractive... now i realise it was a dumb move.
    I guess i'll use it the way it is now till i get a proper replacement.



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Yes, another suggestion is to give it back to the dealer or a service partner which can be found on the homepage of brother. If the printer is 3 months old you are in guarantee time. Its a common problem with the printheads that one color (M or Y) is lost somehow sometime...! (Valveproblem within the printhead) You cant fix it yourself (May need a new printhead).

Posted on Sep 27, 2007

  • Mix-it-up
    Mix-it-up Sep 27, 2007

    Search for a service partner and talk to the brother hotline. Guarantee is given to all brother machines. The difference is the time.

    Do call the hotline in your country and tell them the prob with the printer!



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