Question about High Temperature Steamer Chemical Free Cleaning

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I tried to use my Genesis Steamer (model SC - 16OH) after many years but no steam comes out when I press the steam delivery button. I have blown through the nozzle and the air goes through. How can I fix the problem?

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  • 338 Answers

It sounds to me like theheating element is no longer functioning.

Posted on Oct 19, 2013

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My compact steamer does not let the steam out when I press the black release button help?


I examined mine. There is literally NO hole in the steam wand for the steam to exit. It's a wonder the thing didn't blow up. Take it back and be glad you still have your face.

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Both tubes must be in the water. If you haven't used the machine for awhile, fill the water canister, turn the espresso maker on and also turn on the delivery switch (the top switch on the EC140). You'll hear the pump and in a second or two water will begin to exit the boiler nozzle. Immediately turn the delivery switch off. Wait for the "OK" light to come on. Press the "Steam" switch (the middle switch on the EC140, place an empty cup under the frother and turn the steam control knob on top in the counterclockwise direction. Steam will come from the frother. Be very careful to avoid contact with this steam.

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If you need instructions go to www.HandBookLive.com. There are videos for GS4 and GS10 under Appliances category. It says that steam is produced in about 5-6 minutes after you turn power on. Also there is a low water indicator light on GS10 that kills power to teh unit if the water level is low. Maybe that's the problem... Not sure if sc20 is similar

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Try opening the frothing valve by turning the dial and force water through it instead of steam by pressing the middle, coffee button. You may be experiencing vapor lock. Once the water comes through the steamer valve, turn the steamer knob off and release the coffee button. Then try the steamer button with the steamer dial open. This may do the trick.

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Heats up and produces steam but the release button does not open the flow of steam.


To remedy this, I did the following:
1) Removed screws from: a) Lower area of handle (1 screw), b) Top of steamer, under round rubber flap around fill hole (2 screws), c) Front of steamer where nozzles attach (2 screws)
2) Removed back of handle, top of steamer, front of steamer where nozzles attach 
3) Once all parts are removed, you can see a brass button that is pushed by the trigger
4) Using a needle-nose pliers, grasp and rotate the button several times in both directions (you may hear it cranking against the interior spring). Do this until it turns fairly easily with the pliers.
5) Once this is done, you fill find that the brass button can be very slightly depressed with a bit of force. You may also need/want to unfold a large paper clip to push into the nozzle hole to help unsticking the brass button (not sure if that helped in my case, but it was something I tried along the way). When the brass button moves in and out (again, it won't move much), the steam release mechanism is unstuck!
6) Reassemble all parts (everything snaps back neatly into place).
This worked for my unit!

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