Question about Brother Sewing Machine PE500 Embroidery Machine

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Brother embroidery machine PE500

I have a Brother PE500 and have had several custom pictures digitized to pes format and was able to embroider them without any difficulty. I recently sent a photo to be digitized to 2 different digitizers and I keep getting nothing on the LED screen. With every other item that I transfer from my computer to the machine, it shows up on the LED screen or it says transmitting. With this picture( actually a logo), it does nothing. The only thing that I notice, is at the top where it shows how much space is available, the size of the new item (144kb) shows up like this: 144/476KB But there is no picture there, and the amount of saved items is still blank. Do I need to have the logo digitized smaller than 4" x4"? It's for the left side if a T-shirt.

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Try making it smaller, the only time my machine dose that it is one of 3 problems 1 I sent the wrong file type to that machine , 2 its to big , 3 it's a bad pattern. If changing the size doesn't fix it contact your digitizer and have them resend , the file may have a problem.

Posted on May 25, 2017


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Posted on Jan 02, 2017

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SOURCE: Brother SE-270D embroidery question

No it is not possible. If you invent a hoop to do this you will become richer than Bill Gates. When you want to do embroidery on a pocket, you have to remove the pocket first, do the embroidery and stitch the pocketback onto the shirt.

Sad but true.

Posted on Dec 06, 2007

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SOURCE: I have a Brother Super Gallaxie2100 Embroidery machine

You are more then likely downloading too larger images for the hoop chosen,or the machine does not take a large image try with a 100x100 image and see if it works,if the images come out ok then the problem is what I suggested, the problem would not be with your card, as the old card and the new card works on all brother machines,

Posted on Feb 13, 2010

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Use cut away stabilizer and if you are already doing this, double the layer.

The needles may be breaking because they are too small or not installed correctly.

Try a size 14 machine embroidery needle and check the manual to see if this is with the flat side of the needle to the back of the machine.

One other thing could be that the timing needs to be adjusted. You can find information on how to set the timing at or take the machine to a professional for service - always take an example when the machine has been mis-stitching.

Posted on Mar 01, 2010

Testimonial: "thanks i think i will book it in for a full service as someone else said its the timing thanks for the help"

  • 980 Answers


Email me for attachment of instructions

Posted on Mar 07, 2010

Testimonial: "although this was very helpful i decided to take it to a shop and let them sort it out thanks for the help"

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Can I use 4D software on a brother machine

You can read and write the embroidery design to the Brother .PES file format with the 4D Embroidery software. Check with your Brother sewing machine manual to determine how to transfer the file between the computer and the sewing machine. This information comes from . I have used the 5D embroidery software and it also supports the Brother machine format.

I hope this helps.

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According to this link, the machine will do both:

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How do I get pes files open8 using windows 8

In order to 'see' the .pes files you have to have some software to read it like embird or embrillance. Embird is $164 but has some neat features such as being able to change colors and convert from one type embroidery files to another. You can just transfer them to the USB drive by: Plug in your drive, copying them, eject the usb drive, and then plug it into the machine. The machine will read it without you having a program that can read machine formats.

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I am not sure the program has downloaded on Windows 7. The embroidery designs will not move there--

Sometimes embroidery files download in ZIP format.Check your download folder, and double click on the downloaded file. windows shoukd extract it into a folder of its own. open that folder and the .pes files should be in it. Then open the Brother program to access that folder with the .pes files.

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Brother pe500

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here are some free ones for you straight from Brother.

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1 Answer

Connecting to a computer

Are you asking how to connect the Brother PE-400D sewing machine?  You have "how to connect the '4000D' to a computer and what risk if any".  Which machine are you asking about - these are two different sewing machines.  If you are inquiring about the Brother PE 400-D, then your answer is... this machine is NOT capable of being connected to a computer.  However, if you wish to purchase or download embroidery designs from the internet, you may look into purchasing the Brother PE Basic. This allows you to download embroidery designs from the internet to your computer hard drive and then load them on to a Brother memory card.  The Brother memory card can then be slipped into the proper slot for the memory card on the sewing machine.  You will need to purchase embroider designs that are in the PES format for you Brother machine to read it.  Hope this helps!

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