Question about Vivitar ViviCam 5385 Digital Camera

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USB Power Surge Error

Had one instance of this error last week, was able to over-ride it (not sure how I did that), but now each time I plug my camera in to the USB cord, this same error pops up. I have tried my other USB Cables in every port and they work fine. I hooked this USB cable up to my laptop and get the same error message. The other USB cables that I use are for Logitech cordless mouse, dell keyboard and Linksys router. I unplugged all cords and power cords today and unplugged main power source from wall and left it unplugged for about 6 hours. Rebooted and still have the error. When I click on the error message, it is bringing up the hub ports and showing it as unknown. I've reloaded the driver and still get the error. Is it possible that the cord itself is bad? I just don't believe it's my Motherboard since all the ports are working for the other items. Also, where exactly can I purchase an AC Power Adapter? I bought this camera at Walmart 2 years ago. I read on the Microsoft board that this may be due to the ServicePack 2 but not sure about that. Any help would be grealy appreciated. Tammy O.

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Normally usb ports are plug/play it could be tht there is something wrong with your usb cable if i knew your mailing address i could send you a usb cable i have tons..

Posted on Sep 27, 2007


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Posted on Jan 02, 2017


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First, have you installed all current patches for your PC? I think this was a common error message that was hotfixed some time ago, so be sure your OS is up-to-date. If so, you could try to uninstall all USB ports in device manager, then restart. When your system is up, go to the first USB device and right-click, then turn off warning messages. This is just for the error message, you may have a problem with your Zen as well so try it on a different PC if possible but I'd do that when it's fully charged. You may need to do a hard reset (instructions in your manual) to get it to work but that may delete all of the Zen's contents, so that's a last resort.

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Hi, are you using a USB hub or attaching directly to the computer USB port?
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    1. Plug the camera directly in to the computer so that the computer supplies the USB with more power to the camera.
    2. If the USB hub has a power plug/adapter, use it so the USB hub gets more power to handle the task.
    3. Buy a different USB hub that has a power adapter so enough juice can be supplied to the tasks that USB is asking to do.
  2. Some USBs on the computer aren't giving enough power, you may have a bad USB port, try another one.
  3. Use a Card Reader, which is much faster to download pictures than from the camera.
Reason: some times, the USB task is asking for a lot more power than is being supplied through the current USB path. You have to either add power through an adapter or plug directly in to a power source (like the computer directly, or a reader that doesn't require as much power to operate it).

This should help, if so, please mark as FixYa!


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