Question about Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator

1 Answer

LOCK BUTTON ON

MY REFRIGERATOR IS A BLACK SIDE BY SIDE, MODEL # 253.51399104 THE LOCK BUTTON IS LIT UP AND THE ICE DISPENSER AND WATER DISPENSER DO NOT WORK. I DO NOT KNOW HOW TO UNLOCK IT AND DO NOT KNOW WHY IT IS SUDDENLY LOCKED. THE FILTER WAS LAST CHANGED IN AUGUST OF 2006.

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  • DAWND Sep 26, 2007

    OH, AND IT IS A KENMORE.

  • DAWND Sep 28, 2007

    Thank you so much!! It worked!

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  • 290 Answers

I think on this model you hold the lock button down until the light blinks off, about 3-5 seconds. If it locks by itself when you open and close the door it may be within the serial number range that had a recall on the dispenser board. Most of these were upgraded about two years ago but I still run into a few that were missed occasionally. If it is one of these units, as far as I know the recall is still open and it would be repaired free of charge. The most likely thing is that some one held the lock button down without realizing it though.

Posted on Sep 27, 2007

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Posted on Jan 02, 2017

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