Question about Whirlpool Dehumidifiers
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: I got a new Whirlpool
Christianeta, first let me clarify one thing. The FixYa website you posted the problem on, is not the Whirlpool website, nor the Canadian Tire website.. And we don't sell appliances of any type. But, I can help you with your problem.
Despite it being a new unit, there may be some packing material clogging the inner tubing of the the hose connection. Or the hose you're using is to long (over 48") or is kinked or is not sloping down and straight to the floor drain. It relies on gravity to drain, so it will not drain up. When any of the aforementioned happens, water is diverted into the water collection bucket.
To clear any potential packing material or a clog from the inner hose connection tubing, please do the following:
Turn the unit OFF and Unplug it and disconnect the hose.
Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reconnect the hose, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor the hose end for water flow. It may take 10 to 15 minutes for water to start flowing. So, be patient.
NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.
I hope this helped you. Thanks for choosing FixYa.
Posted on Aug 24, 2011
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