Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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The extended vacuum tool will not retract into the handle and therefore no "vacumm" is created

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  • susan beckley
    susan beckley Oct 21, 2013

    Tried the baby powder, still won't go down into the hose?

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  • 357 Answers

The wand ? if the wand won't go back into the hose, sprinkle baby powder on it and see if that helps. The inside of Dyson hoses get sticky after a few years.

Posted on Oct 21, 2013

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1 Answer

The telescoping wand on my Dyson DC 25 will not retract back into the hose.


Hi Nina, it's Jack at Dyson.

Difficulty collapsing the wand can mean that the plastic handgrip section hasn't been correctly placed on the machine. When you replace the wand on the machine, make sure the handgrip section clips onto the main body and is down as far as it will go.

It's also a good idea to make sure that the hose isn't twisted, as a twisted hose can create resistance as you try to collapse the wand. Remove the wand again and allow the hose to untwist itself fully before attempting to replace the wand on the machine.

I'm confident these steps should resolve the issue, but if you would like some further guidance after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there, it's Jack at Dyson.

A jammed DC25 wand may mean that the hose was twisted when the wand was last replaced on the machine. This can prevent the wand from extending or retracting fully. The video I've attached shows you the simplest way to resolve this.

If you would like any further advice from our experts, you can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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I keep searching for an answer and nothing seems to understand my issue. It's not that the handle wont go back into postition.. the extended peice of the handle used for specific areas such as stairs ;...


Hi there,

To reattach the wand and handle to the cleaner to resume floor vacuuming, just place the handle back onto the main cleaner body. The wand will then retract automatically down inside the hose - simply guide it back down through the handle until you hear an audible 'click'.

If this is not the problem you're referring to, I'd encourage you to contact us directly so we can determine exactly what issue you're experiencing, and provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
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I just received a DC 28 animal vacuum and I cannot pull the extension wand out. I see the button to make the wand go up out of the hose, but I cannot figure out how to release the handle from the vacuum. ...


Hi there,

The Quick-draw Telescope Reach wand on your DC28 is designed to detatch from the cleaner automatically when you extend the wand to it's fullest extent. When you replace the wand on the cleaner, the wand will retract automatically down inside the hose. The button on the rear of the wand which you mention will separate the end of the hose from the wand, so you can use the hose without the wand attached when cleaning in tighter spaces. You do not need to press this to extend or retract the wand.

If you have any further questions about using or maintaining your Dyson, please see the user guide supplied with the cleaner, or visit www.dyson.com and click on 'Support. If you'd prefer to speak to one of our experts directly, you can call us free on 1866MYDYSON.

Kind regards,

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1 Answer

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HI,
FIRSTLY DETACH WAND FROM UNIT AND SLIDE HOSE DOWN AS FAR AS IT GOES, SPRAY A LITTLE WD40 OVER WAND AND SLIDE HOSE UP AND DOWN, AS FOR THE CAP, TAKE A PAIR OF PLIARS, GRAB HOLD OF END OF CAP AND PULL CAP FULLY OUT OF THE HANDLE,AT THIS POINT CHECK THE SPRING OR REMOVE THE SPRING IF YOU PREFER AND PUSH THE CAP BACK INTO HANDLE AND THAT WILL DO IT FOR YOU.
REGARDS
DAZ

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