If you want the door seal replaced any local domestic engineer will be able to do this. The mould is caused by excess detergent, constant washing at low temperatures, keeping the door closed when the machine is not in use. If you want to stop the mould reappearing once the seal has been replaced you need to carry out regular service washes (boil wash with a descaler/sanitiser). Use the correct amount of detergent for the amount of washing to be done and the hardness of the water in your area. Give the door seal a quick wipe after you use it and try and keep the door slighlty ajar when not in use.
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In the front load type washing machines you have to leave the door open after using it to allow everything to dry out. If you dont do this it will cause mold to grow on the door seal and inside the machine. So remember to leave the door open . Hope this helps you.
You won't notice the mold on other machines with black door seals because of the color. If your seal is gray, it is a normal thing. Chances are it really isn't mold, but a build up of crud. However in the off chance it is mold, spray the seal liberally with mildew remover, let sit and repeat until the mold is gone.
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As for the leaking (assuming the leak is happening at the door), if it is a drip or two during the cycle, although it is not "normal" for this to happen, front loaders do often drip here and there. If you have more problems than a couple of drips, replace the seal.
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Other leaks not at the door should be looked at. There aren't too many places it can really leak. It should be easy to find.
I use to sell bosch front loading washers for about 3 years, its a common problem on all front loading washers. Try a hot wash through the machine, if no joy then remove the seal and wash in hot soapy water. Make sure you replace the seal while its still hot from wasing if you take it off.
If still no joy, the call a service person and replace the seal. Its just one of those things.
this is a very common problem with the neptune washers. use a javex and hot water solution and scrub the rubber boot. you should also do an acid wash. (hot wash with bleach, and no clothes) if there is mold on the boot it is inside the washer as well.
There is a way to prevent this. when the washer is not in use, hang a small towl on the washer door, and do not close the door. this will allow for air movement in the washer
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