Question about Xerox Phaser 3500/DN Laser Printer
Posted by Anonymous on
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Posted on Jan 02, 2017
Most likley the problem is a faulty Imaging unit. The chip on the unit has failed. You can try reseating the Imaging Unit and if that doesn't work replace it.
Here are the other listed causes.
Corrupted NVRAM Possible Causes are Imaging Unit, Fuser, EEprom Board or PE/MCU Board
Posted on Feb 13, 2008
SOURCE: Printer thinks its out of paper
Posted on Oct 02, 2008
Have you updated the machine firmware? At Xerox.com the machine firmware is there to download and install. Currently the firmeware is at level 10.100.45.018. Even if your machine is new you may have an older version of firmware.
That machine has had tons of firmware updates to it and uploading the machine to the newest level probably will resolve your problem.
There are some versions that fix 300 known problems at an update.
You have to follow the directions carefully, updating it can wipe out your LDAP settings if you use scan to E-mail etc.
If you have a maintenance agreement, or the machine is less than a year old, ( there is a one year on site warrantee on that machine for on site service) call 1-800-821-2797 and request a service call to update your firmware.
Those updates are really critical for that machine to operate properly.
Posted on Feb 12, 2009
That is normally caused by firmware corruption. You can go to Xerox.com, click on support and drivers, then in the search box enter pe120, then go to drivers and downloads and download the newest machine firmware . There are directions on how to install the firmware , make sure you follow them step by step. It's pretty easy and should resolve your problem.
Posted on Feb 12, 2009
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