Question about Whirlpool 21.0 cu. ft. Top Freezer Refrigerator with IceMagic Plus Ice Maker

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Whirlpool refrigerator #ER2CHMXPL02 I think I have two separate problems. 1st one is a water leak that fills the bottom bins daily! The freezer does not seem to be defrosting, everything in there looks good. Also the auto ice maker is not plugged in. 2nd is everything in the refrigerator is frozen! The temperature is set at manufactures specifications and has not changed since purchased...not sure if related concerns or two different ones! HELP!

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  • Expert
  • 90 Answers

Could be that the freezer is too full with foodstuff and there is no air circulation, therefor, some places in the freezer build ice. The defroster is working and melting the ice that drips to the bottom bins.
I suggest you remove everything from the freezer. unplug the frigde. Let all ice build ups melt. Remove ice from the foodstuff and put back in. Make sure that vents in the freezer and fridge are not blocked.

Posted on Oct 18, 2013

Testimonial: "thank you John, my problem is not with the freezer, water is leaking into the fridge and filling up bins daily, the food in the freezer is frozen as is the food in the fridge! fridge is set at manufacture settings!"

6 Suggested Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Whirlpool ET1CHMXKQ03

Hello:

I also have the same problem with my ET1CHMXKQ03. Short of some serious fix, we simply found where it was leaking at the top middle and placed a dish on the top rack to collect the water. Then we emply this dish periodically. In searching the web for a permanent fix, I found the 4 articles.

Option 1:
In the center of the top of the fresh food section there is a drain cup that just plugs into the drain line at the back. Just pull it straight out and rinse it out and put it back.
Option 2:
Most times this is a plugged defrost drain system. The defrost heater in the freezer section melts the frost and changes it to water, this water is suppose to flow down a drain system. If this drain system is restricted or plugged the water will leak inside the refrigerator. The drain system starts in the freezer section with a tray built under the evaporator coil. The water is funneled through a small hose into a cup in the top middle of the fresh food section, from there, the water is directed out the back wall to a drain hose that runs down the back of the refrigerator into a condensing tray. The heat created under the fridge makes the water evaporate and disappear. Some of the cups ( in the top back of the fresh food section ) can be removed for cleaning. A turkey baster can be used to help clean out the drain system. Fill the baster with hot water and "blast" it into the drain hose to help flush it out. A piece of wire or pipe cleaner can also be pushed into the drain hoses to help clean then out.

Option 3:
I had the same problem with a whirlpool refrigerator with freezer on top. TURN OFF & UN-PLUG IT. To access the freezer drain you must pull the refrig out from the wall and take off the bottom-back panel, it uses some (7) small nut headed screws. The drain is the white tube on the left going into the drain pan. You can push a long wire or plastic hose up the tube, however that will probably only hit something solid (ice) and blowing air may not clear it, until you let the freezer completely thaw out, which may take several days. I took out all the freezer items and placed them in coolers to keep them frozen. Then removed the back panel in the freezer, two nut headed screws at the top center. The bottom of this panel was frozen to the bottom of the freezer compartment, so I used a hair-dryer to thaw it enough to loosen it. (Be careful: water and electricity do not mix well!) The left side of this panel has some electrical control wires attached, so the left side will not come out, just rotate the panel and lean it against the left side of the compartment. Now use the hair dryer (or pour hot water on it) to melt the ice along the bottom back of the compartment under the freezer coils. BE CAREFUL: The fins are sharp and will cut! Do not bend them. If they are all frozen up your heating element-defroster may be out. If there is only ice along the bottom, the hair-dryer or hot-water will help melt it to the point it can be removed. If the drain hole at the back-bottom-center-right is plugged with ice, poor hot water on it to speed up its melting. The hair drier will not do this very fast and you cannot chip it out without damaging the plug hole. Mine was solid ice about 2 inches into the tube and hot water finally thawed it. Then pour water through the hole to flush it out. Clean the bottom drain pan & re-assemble. Good luck.

Option 4:

You have to turn fridge off for 24 hrs . Because the drain hose goes down to the drain pan , it goes between the walls. So you cant access it to clean it out Get a small hose and push It up the drain tube from the bottom ,and blow Up the hose to clear the debris

Things you'll need
30 minutes
Small socket for cardboard panel on lower back and panel inside freezer
Bicycle Pump
4 Towels
Hair Dryer

1. Take everything out of freezer
2. Turn dials off in fridge for both compartments
3. Pull fridge out so you can get behind it and unplug it
4. Be vigilant of ice maker line if installed
5. Pull cardboard panel off on back
On the left side you should see the back of the skinny drip pan and a small line. That line goes from the freezer and is most likely clogged.
6. Blow dry the back of the freezer enough so the ice is thawed at the bottom of the back panel.
7. Remove the two screws on the back panel. You may just be able to pull it toward you enough to get behind it. You'll see the coils and fan, and underneath these you may see some ice sheets and there should be a hole. That is the drain line that is clogged. I heated up some water and poured it over the drain to thaw the line. You may want to remove the crisper drawers and put some towels down there to catch the overflow. Once the ice is thawed enough at the drain. Go to the back of the fridge and place the end of the bicycle pump at the bottom of the drain hose. Apply pressure to get a good seal but keep pumping. You may have to go back and forth between pumping and thawing, but you'll know it is clear when you hear air going into the freezer and then the wonderful moment when water drips into the drip pan as advertised!


Posted on Feb 05, 2009

lojacksdad
  • 121 Answers

SOURCE: Water collects in bottom of refrigerator and gets in bins

there is a cup in the back wall of the fridge that is the drain pull it out gently and clean it plus take a small hose and blow through the small hole if there is no cup check under the crisper to see if the drain hole is there

Posted on Apr 17, 2009

plnolte
  • 62 Answers

SOURCE: Whirlpool Gold Ice Maker not filling

If your water valve is good and your filter is not in need of replacing then you probable need a new icemaker, yes.

Posted on May 12, 2009

Sea Breeze
  • 4654 Answers

SOURCE: ice maker flooded top freezer compartment

It may be just the water control valve on back of refrigerator. Put tap water in ice maker and lower lever for on. After ice is made, does it drop to tray? At this time when empty is the time the control valve is asked for water. The problem could be in valve on back or the inside ice maker itself. If you can try a few test with me I will help you locate the problem. Let me know what you find as I go through this with you. Sea Breeze
http://servicepartstec.blogspot.com/


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Posted on May 20, 2009

Greg20
  • 149 Answers

SOURCE: Whirlpool Refrigerator ET21GM LEAKING water ALL OVER INSIDE

there is a drain under the coils in the freezer. it is frozen and the water has no place to go. hairdryer and a lot of patience. a hairdryer can melt a freezer /warning.

Posted on Jun 11, 2009

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