Question about Computers & Internet
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
First, it doesn't work on Vista, if you have upgraded you OS??
So, have all of the destinations disappeared off the display?, and "updating destination list has failed' message displays" (or something similar).
If this is the case........ have you tried going into the "Scanrouter V2 admin utility", and under the "server" button select "set I/O device", then select "remove". If you are asked to "retain settings" select "no". Then click "add", then "Browse", it should find the machine, select "ok" then name it whatever you want -it's for identification only
This helps when (for some reason) the machine has become disasscociated with the Ip address for lack of a better description -particularily if the software is not installed on a machine with a statc IP.
Do the destinations still appear but the scans do not reach their destination even though they appear to be sent?
This happens when the Windows login password has been changed, because Scanrouter is linked to the admin password.
The way to tell is if you click to open the "Scanrouter V2 admin Utility", and get a message pertaining to a "wrong password" or similar. - Enter the NEW windows login password
Has windows Firewall been enabled? TCP port #3670 needs to be opened
Please let me know if any of these solutions help, and Please rate me :)
Posted on Mar 24, 2009
Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)
If you need more help post back!
Thumbs and testimonial are welcome!
Posted on Mar 06, 2011
Tips for a great answer:
Apr 03, 2012 | Canon DR Office Equipment & Supplies
Mar 06, 2011 | HP Photosmart C5180 All-In-One InkJet...
Mar 31, 2010 | Canon CanoScan LiDE 25 Flatbed Scanner
Jul 08, 2009 | HP PSC 1410 All-In-One InkJet Printer
Apr 02, 2009 | Lexmark X1240 All-In-One InkJet Printer
Mar 19, 2009 | Canon DR-2580C Path-Through Scanner
Jan 22, 2009 | HP OfficeJet 7410 All-In-One InkJet...
Apr 22, 2008 | Office Equipment & Supplies
Mar 26, 2008 | Office Equipment & Supplies
11 people viewed this question
Usually answered in minutes!