Question about Dell Photo 964 All-In-One InkJet Printer

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I have a Photo 964 printer with a paper jam. Normally, I just open up and remove the offending paper, but this time the paper is not visible in order to remove it. How do I find out where it is in order to get at it and remove it?

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  • 41 Answers

Please power off the printer and disassemble with help of tools and findout the problem. if you are not aware these things. cal a system troubleshooter and repair in your place only.

Posted on Oct 18, 2013

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Posted on Jan 02, 2017

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tbirdfan1
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SOURCE: paper jam in dell photo 964 . Took all the paper

Hi there
i have the exact same printer and this is what i did even though i took out all of the paper ( i thought) i got a flashlite and i opened up every thing that i could and then i looked and wow lots of little pieces of dust and some paper too so i removed all of that and after powering it up again it worked just fine so you may want to try that ok hope this helps solve your problem.
best regards mike

Posted on Mar 05, 2009

NitrusInc
  • 326 Answers

SOURCE: I have a Dell W5300 printer. After removing all

Have you attempted leaving the printer unplugged (if possible in the on position) for a period of 5-10 Minutes?

Posted on Apr 13, 2009

rahbeigh
  • 50 Answers

SOURCE: I have a dell Photo 964. I shut off the printer

lift the printer and shake to check if it sounds like a piece broken inside.. turn the printer off take the power brick out from the back.. manually pull the cartridge to extreme right then center.. check if cartridge is aligned correctly.. if nothing of this works.. contact dell for replacement under warranty.. if out of warranty.. inkjet printers cannot be repaired if broken.. u can buy a dell v313 of same quality for $119 with warranty..

Posted on Dec 23, 2009

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How to repair paper jams


<span>Instructions</span> <ol> <li> Turn off the printer. As the printer shuts down, it will automatically attempt to remove any paper that is jammed.<br /> </li> <li> Pull any paper that is visibly sticking out of the printer. This can help to remove it if the paper is loose enough.<br /> </li> <li> Open the printer as you would to change the ink cartridges. Check inside to see if you can find the jammed paper and gently pull it out. You may need to remove the ink cartridges. Alternately, some desktop printers have a separate panel at the back of the printer that you can take off in order to remove jammed paper from the roller.<br /> </li> <li> Turn the printer back on and repeat the steps if necessary.<br /> </li></ol> jQuery('.article ol .image').each(function(i,e){ var $this = jQuery(this); $this.find('img').error(function(){ jQuery(this).remove(); $this.remove(); }); }); <span>Tips & Warnings</span> <ul> <li> Gently pull any jammed paper using both hands and avoid ripping. Tearing the paper may worsen the jam.</li> <li> Avoid filling paper trays to maximum capacity in order to prevent printer jams and never use damp paper.</li></ul>

on Dec 23, 2010 | Office Equipment & Supplies

1 Answer

Paper jam showing when no paper in the printer


Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

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Jan 06, 2010 | Canon PIXMA iP1500 InkJet Photo Printer

1 Answer

It always says paper jam and it has no paper jam


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.


if the problem remains, some of the sensor / switches might have become stuck or are out of place, or there is still a small piece of paper or something else inside the machine and its coming up as a paper jam.

The machine would need to be taken apart and cleaned to solve the issue.

Nov 03, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

My Dell Photo 964 All In One's output is not centered on the page


Remove the paper supply, and check the paper path for debris, (bits of paper, staples, paper clips) as these can cause jamming and skewing of the copy paper. clean the paper rollers with alcohol, make sure the paper is a good quality, and non of the sheets are folded over in the tray, Fan the paper to break any cuttung bonds. lastly make sure the paper guides are firmly against the paper in the tray.

Hope this is of some help.
Ed

May 19, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

ADF Jam


It sounds like the grabbing wheels in the document feeder are losing their grip. You can take alcohol to rub down and clean the rubber tires in the document feeder. There is a possibility that a very small piece of paper is jammed in the feeder as well, which can cause the paper to jam and make a weird noise. Please let me know if this resolves your issue. Thank you.

Mar 27, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Paper jam in dell photo 964 . Took all the paper


Hi there
i have the exact same printer and this is what i did even though i took out all of the paper ( i thought) i got a flashlite and i opened up every thing that i could and then i looked and wow lots of little pieces of dust and some paper too so i removed all of that and after powering it up again it worked just fine so you may want to try that ok hope this helps solve your problem.
best regards mike

Mar 05, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

How do I get fix a "carriage jam"?


I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.

Apr 18, 2008 | HP Photosmart C7180 All-In-One InkJet...

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