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It is a problem with the network connection, if you are using scan router recheck the configuration settings in case of scan to email check connection with smtp server, port no. ssl on or off and do the connection test, check mail server authentication, rest assured it is not a problem with the machine or GW controller.
If you are
scanning from your pc and seeing this error message it could mean that
your scan drivers are disassociated. If you have multiple multi
function printers or scanners that could be causing the problem as it
creates a conflict with the software
framework. I would recommend uninstalling the software as well as any
other multifunction and reinstalling the software as well as the
additional product software.
If you are scanning from the printer it may not be set up and you would have to set up scan destinations.
ok try disabling the printer the enable it. almost like rebooting the printers drivers... if that dont resolve the issue then try reinstalling the printer incase that some of its drivers has bcome corrupted or uninstalled.
hey i also had this type of problem. but i solved it and hope it will solve yours too.
first of all uninstall all ur hp drivers and softwares related to the hp printer. then restart your pc. now disconnect ur printer with ur computer and turn it off and again on after 15 secs.
now insert the cd which i have got with the hp printer in the cd-driver of ur pc and install the driver.
after the installation is complete, connect ur printer, but do not remove ur cd.
then start scanning, and if it will again ask for installing driver, u dont have to worry it will install it from the cd.
this would surely help u, if problem persists, please tell me.
Im very sure that you encountered that message when trying to scaning using the HP Director / HP solution center. Here are the steps that i want you to do inorder to solve the issue.
1. Insert the CD that you used to install the Software.
2. The Window for installation will pop-up, CLICK ON UNINSTALL. (note: make sure that you unplug the usb cable from the back of your computer before uninstalling the SOftware).
3. When done, restart your computer.
4. Re-insert the CD and Click on INSTALL.
The reason why you encounter such problem might have something to do with the corrupted components of the Software installed in your pc.
Hi I had the same problem, at first I thought that it was the original drivers (the ones I got with the printer) so I donwloaded the drivers from the canon website, this did not resolve the problem. What I also tried and it worked for me was connecting the printer to the computer with it's original usb cable. I bought a couple of weekes ago a usb extension cable (about 5 m long). With this extension cable I can print but I can't scan any document, it just gives me the same error. Hope this works also for you. Bye PS: My printer is a Canon Pixma MP190
I had the same problem.Adding twain_32.dll to the Windowsfolder solved the problem.For people who don't want to search for it: Look Here. Then you won't get this error but one saying to reinstall the printer driver. Just do it and the problem is solved.