Question about Wacom Cintiq 21UX (CINTIQ21UXNR)

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Wacom Cintiq 21UX won't sync - Wacom Cintiq 21UX (CINTIQ21UXNR)

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Posted on Jan 02, 2017

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SOURCE: I just got a cintiq

I had this same problem and just had to go into my system preferences on the imac and select display and then select/check the mirror monitors and now it is on sync-hope that helps! After I did that though my color is off on the cintiq so I am looking for suggestions on how to fix it as the calibration did not fix the problem.

Posted on Feb 23, 2010

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SOURCE: My Cintiq 21ux is not recognized as a 2nd monitor

HI, I've had a similar problem. This solved it for me. Connect the cintiq first to a dvi to vga adapter, then connect that to apples vga to mini display port adapter.

worked for me so I'll keep my fingers crossed for you.

Posted on Jun 01, 2011

sgdemondog
  • 1 Answer

SOURCE: wacom cintiq tablet video isnt working

If you have Windows Xp, try right-clicking on your screen, click 'Propetries', then click the "Settings" Tab, then there will be a picture of two screens - one has a number 1 on it, and the other has number 2. Click on number 2 and raise the "color quality" from Lowest (8 bit) to Highest (32 bit). Also, take the "Screen resolution" up to about less than half way. Then click "Apply". You will get a prompt asking if you really want to do this, so just hit yes. Your screen should turn on immediately after that.

Ps. After you do this, hit "Identify". There should be a giant number 1 on your computer, and a giant number 2 on your tablet.

Posted on Jul 26, 2012

japi82
  • 1 Answer

SOURCE: Wacom Cintiq won't turn on

My cintiq 21UX had a problem.
Pen worked, but there was no picture.

FIRST
I re-installed newest software
Unplugged power cables. Rebooted my apple.
Didn't work.

THEN
Deleted all wacom drivers from apple, unplugged screen and worked with one screen. Then re-installed everything. Nothing happend.

AFTER THAT
...all hope was gone.
Then I went behind my apple. There was cintiq's owe screen cable and two adapters in it. I Took adapters apart and put them back. Instantly after that picture came back to my Cintiq 21ux.

Sorry, bad english.
Hope that I can help.

Posted on Dec 31, 2012

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When I use my 21ux everything is slow and the pen touching the screen stops most times


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I had this same problem and just had to go into my system preferences on the imac and select display and then select/check the mirror monitors and now it is on sync-hope that helps! After I did that though my color is off on the cintiq so I am looking for suggestions on how to fix it as the calibration did not fix the problem.

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HI, I've had a similar problem. This solved it for me. Connect the cintiq first to a dvi to vga adapter, then connect that to apples vga to mini display port adapter.

worked for me so I'll keep my fingers crossed for you.

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Wacom Cintiq won't turn on


Hi Joni Lu: I had the exact same problem with my Cintiq 21 UX. Mine is similarly, about 5 years old. I called every where looking for an authorized or unauthorized repair shop... but to no avail. I finally called Wacom tech support and they told me the unit had to be shipped to Vancouver Washington to be repaired in a "clean" room because of dust. Knowing the expense that would incur (I'm in Toronto Canada), I deliberated for a few days before deciding to open it myself. The reasoning being I could see the back of the power button plate through the air vents in the back. I don't think the power button assembly was part of the sealed screen assembly. First I made sure it was unplugged. Then I lay it flat on it's front and took off all the screws. There's a copper foil that covers the back of the power button and screen controls assembly. After lifting it off I jiggled the wires, unplugged and plugged the wire connectors for the power button and the screen control sections and made sure all the screws were tightened. After replacing the back and plugging the power plug in, I tested the power button... and LO AND BEHOLD it worked perfectly!! Cross my fingers, it's been an hour now it's still working. I think I may have saved myself 3 grande by taking this initiative. Hopefully this helps Joni_Lu.

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