Question about HP LaserJet P2015dn Printer

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Not printing our laserjet has 3 trays total (2 full trays) and is connected via usb. when we send a print job, nothing prints. if we turn the printer off and then back on the job will print. we get 2 audible alarms (usb connect) when the printer is turned back on.

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Re: not printing

I did the uninstall and reinstall, also changed USB cable, also moved to another pc. The problem was the USB port on the printer & HP tech (in Bangladesh) keeps telling me that my cable is too long (6'). Thanks.

Posted on Jan 14, 2008

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  • 417 Answers
Re: not printing

Try changing the USB cable then if doesn't work uninstall printer the unplug. Install drivers first then plug in the machine.

Try this hope it works for you
Thanks J

Posted on Jan 13, 2008

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This printer is connected to 1 pc via usb and prints via the network from pc 2 and suddenly stopped printing from pc no 3 but still prints from pc 2

If the printer is printing from pc1 that means the usb port is ok. If prints from pc2 that means the network port is ok, so the problem is not in the printer but in PC3. Check connection of pc3 to the network, check the settings, check recently installed programs - especially firewall or new antivirus version. Scan for viruses - there are some blocking traffic. You can even turn the pc3 back in time using the system restore service.
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The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).

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1 Answer

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HP Support says “If the Ready light is blinking, and the Go light is on, it indicates Data in the printer memory is waiting to be printed. Pressing the GO button prints from Tray 1 or from another tray if Tray 1 is empty and the paper size is supported in the other Tray. Pressing the JOB CANCEL button cancels the current job and the printer returns to ready.
Make sure the paper size is correctly defined.

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try to connect the printer to a computer independently from the network just to make sure if the problem lies with the network or printer.

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if you using office go to page setup and select the tray(s) that you want to use for the first page and other pages ( both must be the same ) unless you only want the first page as letter head and the rest on plain paper or something along those lines ?

Also if you go into the properties of the printer and go to advanced and then click on the printing defaults button and see if the options in there are the same or different to whats in printing preferences.

If they are set to tray 1 then it will default to tray 1

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Set powermode "allways on" for the lap top. Use an Usb cable no longer then 2 m. Try upgrade firmware for the printer. If still got problem use a powered usb hub between laptop and printer.

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Your USB cord may be too long, or you have too many USB devices running. Try removing any other USB device, except the printer and do a test print.

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open tray 2 and tray 3 and try it.

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