Question about Brother IntelliFAX 4100 Laser Fax

1 Answer

"Offline" It keeps telling us to open front over. We do, see no paper jam, reshut the cover and it still displays offline, open front cover. Please help!!!!

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  • 8 more comments 
  • Anonymous Nov 06, 2007

    Have opened the cover several times and it responds by saying "printing" then stops again and displays open cover message.

  • Anonymous Dec 21, 2007

    may brother has an error 71

  • Anonymous Jan 02, 2008

    Open front over, Reshut the cover and it still displays, open front cover.

  • Anonymous Feb 04, 2008

    i have opened and closed the front cover as it say's.but the same problem occurs and error 71

  • vernor Feb 05, 2008

    i have the same problem. i opened and closed pulled the plug. and nothing happend. please help.

  • Anonymous Mar 09, 2008

    message: pls open cover off line

  • boylesd Aug 21, 2008

    Says offline. Please open cover, Have done this several times but still offline.

  • jgonzalez590 Nov 21, 2008

    Mine gets stock on printing status and if I try to fax, it won't dial the number until I leave the toner cover open.

  • dcox313 Mar 27, 2009

    No, it didn't help. I am still getting the same error and I am opening the correct cover (above paper tray). please help.

  • betty438 May 11, 2010

    it keeps saying offline. i open and close the cover and it is still offline. I checked power and phone cords and the machine is on fax

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1 Answer

Which cover are you opening? You must pull open the bottom cover not the one under the keyboard. It's the bottom front cover not the top front cover.

Posted on Mar 03, 2008

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1 Answer

Machine is saying Printer Jam Offline


Hi,
Open the front cover and gently pull the paper towards the front of the device. Close the cover and press the "Stop/Exit" button.

If you still receive the message then perform a reset.

You need to keep pressing the DOWN or UP to keys a couple of times until you see 'Maintenance 99' displayed on the display. Hold down the 'Set' button to go to stand by mode. Please note that if you press the exit key only after typing in a single digit the machine goes to maintenance mode in initial stages.

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You have to open the front cover means that you have to oper the toner compartment and check for the paper jammed inside.

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Hello thanks for using fixya.

E3 error is mostly because of paper jam
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If the light keeps flashing you will want to check to see if you need to feed paper through the manual feed.

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Close the fuser cover located behind the back cover of the printer.
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