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Mine is doing the same thing. The bucket is dry and the floor is flooded, so it is not an inability to condense, and it is not that the bucket has overflowed, and the bucket does not have a leak. It had been working great and then this suddenly started happening, it's as if the water is not flowing along the proper route and instead is gathering behind the bucket.
Bob, it may not be necessary to remove the drain tube, if the unit is not collecting humidity out of the air. As, there are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 & 2. 1. The humidity extraction level is set to HIGH. Lower it to 32-35%.
2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the Unit, before removing to inspect & clean it, if necessary. If washed, allow filter to completely dry before reinstalling. DO NOT operate the unit without the filter.
3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.
4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.
5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures (Unless, you have a Low Temp Unit). This applies mainly to where the air
temperature at floor level is colder than at shoulder level. in basement applications Raising the unit up off the floor, onto a sturdy table, counter top, etc, that can handle the weight of the unit, plus a full tank of water, will usually resolve this problem.
none of the above solves the problem, it may be a case of the
compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are
5 years old or older. It's rare in a unit younger than that. But, it
I think you got it figured out...
There can be many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier
Based upon my experience with the same problem on my Kenmore 54701 last summer: The condensate water collects in a plastic pan below the coils. This pan has a single drain hole where the water flows down into the bucket. When I suddenly found water puddling on the floor instead of in the bucket, I opened up the unit, and I found that the collection pan's drain hole had become blocked by "bioslime". I cleaned out the goo from the drain hole, and the problem was solved.