Question about Dell 1600n All-In-One Laser Printer
Dell 1600n MFP shows paper jam 1 or no cartridge toner 0%. I've tried fuser, controller board, high voltage board. Any suggestions.
Your unit is actually manufactured by Samsung. Most probably you have a bad paper sensor. As a technician, you will find these sensors on the power supply board (SMPS)or main board. If your are receiving tech support from Dell, please illustrate those guys on how to do their job.
Posted on Oct 02, 2007
I just went through the trouble shooting with Dell the other night. They offered to fix it but its actually simple pretty to fix yourself if you are at all mechanically inclined.
I'll do my best to explain the fix. First, verify that there is actually no paper jam (open all the doors, take out the paper tray, take out the toner/drum unit and visually inspect),
If none, chances are there is a little plastic piece inside the printer that has popped out. The little piece allows the printer to detect when a sheet is exiting the printer. When it pops out, its gives the printer a false reading which makes the printer think there is a paper jam.
So, onto the fix. Turn printer off and unplug the printer from all cables (power, USB, phone, RJ45, etc). Secondly, take out the drum/toner unit and place in a dark spot like a closet.
Next, with the back of the printer facing you, turn the printer over so that it is resting on its front. The bottom should be facing you, and the back of the unit should be pointing towards the ceiling. I will use this orientation when describing the following steps.
Most of the back of the printer is actually a removable piece held in place by 4 silver cross head screws. Two are near the bottom of the printer in fairly deep recesses. The top two are easily accessible. Using a regular cross head (not flat head) screw driver, remove the 4 screws.
Once removed, the entire back panel should lift right off. You will then see the inside of the printer. You are looking for a small, gray plastic piece with a spring attached to it. It will probably be loose in the back of the printer. Its approximately 1.5" long and is roughly S-shaped. One end is different then the other, with one end being relatively skinny and the other end having a sort of paddle shape.
This is the piece that has popped out and makes the printer think there is always a paper jam. If this piece is not loose and is properly secured in place then you have a different problem. Reassemble the printer and call Dell for a replacement printer.
If the piece is loose, pick it up but ground yourself to the printer by touching any metal in the printer. Try not to touch the various electronics inside the printer unnecessarily.
Looking at the back of the printer, roughly in the middle where the paper exits is a black bar with various rollers on it. Below this should be a piece of sheet metal, gray in color, running from once side to the other (left to right) of the printer.
Visually follow this sheet metal piece. Roughly in the middle (left to right again) should be a small rectangular opening. Immediately below this should be a little black plastic piece with two little arms sticking out towards you, with a third arm perpendicular to the first two. This piece will be mounted on a small beige/brown PCB.
This is the actual sensor that the gray S-piece popped out of. If you look at the gray S-piece, you will notice that it has two little round knobs, one sticking out on each side. These knobs snap into the small semi-circular feature on the top of the two arms. The third arm is where the spring on the S-piece pushes against.
So, take the gray S-piece and hold it so that the spring is on the left, the thick paddle part is pointing towards the bottom of the printer, and the skinny part is pointing towards the top of the printer (towards the scanner section).
The skinny curved section of the gray S-Piece actually hooks behind the black roller. Thread the skinny curved section of the S-piece through the rectangular opening in the sheet metal piece and hook it behind the black roller.
Next, locate the two knobs on gray s-piece with the arms on the sensor so that they align with the top of the arms. Ensure that the spring's free arm is also lined up with the third arm on the sensor. When lined up, push down with a a small amount of force. You feel/hear a faint snap as the piece clips onto place.
Check that the spring is properly located in its arm by pushing against S-piece to make it rotate. When you let go, it should spring back to its default position.
That's it! Reassemble the back cover using the 4 screws. Go finger-tight only. These screws are only tapping into the plastic so if you over-torque them you will strip the holes.
It sounds tedious, but it took about 5 minutes to fix and now the printer is working fine.
Posted on Dec 07, 2009
YES -- my printer was within the 1 yr warranty. When I walked through the problem with a Dell rep, the conclusion was . . . they sent me a new one and I returned [postage paid] the old one. My luck that I was within the 1 yr warranty period -- no clue aout those outside of it. Good luck.
Posted on Oct 16, 2008
You will see there are 4 contacts where the cartridge connects to the printer. These flimsy pieces of wire bend and the contact is not made with the cartridge. Eventually rattling doesn't work and the printer becomes landfill (since it is cheaper to buy a new one)
Posted on Apr 26, 2009
OK the price you have to pay we needed a break. its a long you have to take a part the whole printer. I mean ever thing. it long just email at email@example.com if you want to get this printer up and running. it took me 2 hours to get it working thanks
Posted on Jan 17, 2009
Believe it or not, the advice to "rattle"(very important word) the cartridge in and out worked for me. I had attempted removing and replacing it countless times with no success, but "rattling" it did the trick the first time...for what it's worth.
Posted on Oct 15, 2008
Hi there, have same problem, often opening the catridge cover and rattling the cartridge in and out helps ...
Posted on Jan 27, 2008
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