Question about Cell Phones

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Can not add prepaid card minute to my Tracphone, tried to follow instructions online under technical support and entered the codes and still not getting my minutes, called customer service and did the same thing still didn't work

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  • Expert
  • 247 Answers

Call customer support & they will help you for free!

Posted on Oct 17, 2013

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 117 Answers

SOURCE: my boost screen displays please wait to enter special code and its 8 digits

The phone is locked to your carrier. An unlock code must be entered to use the SIM of another carrier in the phone. Check with boost for an unlock code. There are also tons of unlock calculatrs out there, but be careful ... if the wrong code isentered too many times the phone will be permanently locked to boost.

Posted on Jan 27, 2008

Benimur
  • 6966 Answers

SOURCE: customer service said no.

Hi,

Hi and welcome to FixYa,

Ginko called my attention to your problem. Being here in the Philippines, I might be able to help you straighten out your concern. Could you elaborate more pls like:

  • what brand and model of cellphone;
  • what is it you need back from the SIM card, phone book?
  • is the SIM card that is blocked or is it the phone?
  • is it a pre-paid or post-paid?
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 25, 2008

  • 14 Answers

SOURCE: puk lg vu

That happend to me. I kept trying and trying and i finally called and they did the same thing. Go to your nearest at&t store and you will need to buy a new sim card. They are like 20 bucks. Golden(: dont mess with the settings and write down your password. You cannot get the PUk code unless you go to a store.

Posted on Jul 21, 2009

lock123
  • 6831 Answers

SOURCE: Before I bought my samsung t349 prepaid cell phone

Hello

Ok, this link might be able to help you. Click HERE to navigate to my tip. Have a look and see if your model is listed.

Please rate accordingly.

Kind regards
Andrea

Posted on Mar 01, 2010

  • 1 Answer

SOURCE: I have an LG420G phone.

try 0000 worked for me

Posted on Dec 05, 2010

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1 Answer

Add air time


Call the toll free number on your prepaid airtime card, follow the prompts to talk with a live rep, they will need the numbers under your phones battery ESN NUMBER, OR IMEI which you can get by opening the dialer and enter *06# and call button, you will also need to provide the prepaid card number when asked. Good luck

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Why does it says service disabled?


Troubleshooting > Prepaid Disabled/Unit Disabled
  • What should I do if my phone displays "Prepaid Disabled", "Unit Disabled", or "Prepaid Service Disabled"?Please go to "Service and Support" and select the technical support, on our website and follow the instructions provided.
  • Why does my phone display "Prepaid Disabled" or "Unit Disabled"?
    When you unsuccessfully attempt to enter the same code more than 3 times, your phone will lock and disable the Prepaid funtion. Please go to "Service and Support" and select the technical support on our website and follow the instructions provided.

May 12, 2014 | tracfone.com

1 Answer

When adding minutes the phone says system unavailable


I know this is old, but it still is an issue. In my instance, my trouble was that I have a TracPhone, but the Service Provider is Net 10. I thought you could buy a TracPhone OR Net 10 card, but you can't. Even tho you have a TracPhone, you must purchase the particular service providers card or the code won't go through. Bad part is it won't tell you the code is bad; it just says that Service Unavailable. Try Later. Same if you go online.. it doesn't do anything. What I did was call someone on my contact list; it went to the automated system, and I went through the prompts to where it asked for my pin number. It says PIn is not found in thier system. I tried it two more times and then it hooked me up to a live person. (you can just hit 0 to go straight there) The person after I explained it told me I had bought the TracPhone Card and had to get Net 10 card. (My service Provider; yours might very well be different) They told me they would transfer the TracPhone number to an equivalent Net 10 card. Then they transfered me to another person and it was done after about 20 minutes. Phone now has the minutes I thought I had lost. <:o)

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1 Answer

Entered wrong pin code and now my telstra ZTE F156 is blocked and i need the PUK code,but it says 'phone blocked try after 12 hours.PLEASE HELP!!


These directions are for an AT and T phone, but other than that, are the same for any carrier. A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your phone carrier to unlock your SIM card. You can obtain your phone's PUK code from your carrier in one of these ways: Log in to Your account.online Use a Technical Support Chat Contact your carriers Customer Care Get Your Phone's PUK Code Online Go to the Phone/Device page. From the My Phone/Device screen, select the Unblock SIM Card link under the My Make & Model heading. The Unblock SIM screen will display your PUK code and will give you instructions for unblocking your SIM Card. Once you receive your PUK code, you will need to enter it into your phone to set a new PIN code. Note: If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator

Oct 12, 2011 | Helio Ocean Cellular Phone

1 Answer

Unlock at&t prepaid


These directions are for an AT and T phone, but other than that, are the same for any carrier. A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your phone carrier to unlock your SIM card. You can obtain your phone's PUK code from your carrier in one of these ways: Log in to Your account.online Use a Technical Support Chat Contact your carriers Customer Care Get Your Phone's PUK Code Online Go to the Phone/Device page. From the My Phone/Device screen, select the Unblock SIM Card link under the My Make & Model heading. The Unblock SIM screen will display your PUK code and will give you instructions for unblocking your SIM Card. Once you receive your PUK code, you will need to enter it into your phone to set a new PIN code. Note: If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator

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My phone is displaying prepaid services disabled


i had the same problem i was pissed but heres the solution that helped me.

1. go to www.tracfone.com
2.then go to service & support and click on technical support
3.then enter your phones serial number in the "Report Technical Difficulties" box.(to get your serial number go on your phone hit menu,then hit prepaid,then hit serial number.)then hit submit.
4.then once you hit submit scroll all the way down to "prepaid disabled unit disabled".
5.then click contiue once you get there then just follow the steps along the way.

hopefully this works for you

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maybe the problem is the network..try to reset your fone by turn off and take out the battery pack..after few minutes return the battery and turn on your fone.

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