Question about Sony Televison & Video
Go to the settings in your DVD player and see if there is a Update section.
I know that when they make updates to the DVD players it also changes some of the network settings and causes issues.
Try updating the firmware in the DVD player first.
If you can't or don't have the option to update it, Than unplug the DVD player for 15 minutes than plug it back in and set up the network again and reattempt to connect.
Sometimes, if you are using a router and it releases an IP address you could just have a IP conflict with you DVD player and another device in the house that was used at the same time and they both ended up with the same IP address.
Or perhaps the IP address doesn't update in the router.
In either case a hard power off should correct this.
IF this doe not correct the issue you will need to contact Sony support to resolve this issue.
Posted on Oct 18, 2013
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Posted on Jan 02, 2017
This problem can also occur when Sony brings down their servers for maintenance. In my case it was NOT a NetFix problem.
This happened to me at 7:00pm Pacific time, which is a really bad time to take down a server for maintenance. I did get through to technical support with minimal delay. Support was no help, other than to confirm that the service was down. So it was not an account or BluRay player problem. Just wait 2-3 hours and the service will come back.
I was also told that the servers com down for maintenance about twice a month!
The tech support number is: 239-768-7547. I recommend calling early and often. If customer frustration is registered frequently enough, Sony may elect to deploy redundant servers so they can do maintenance with out shutting down the service for all of their customers.
Posted on May 10, 2011
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