Question about Sony Televison & Video

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Just recently I was watching Netflix via my Sony Bluray player. After a certain amount of time of inactivity the player shut off. When I turned it back on and tried to access Netflix again, I got a pop up saying "A network error has occurred. Do you want to set the internet settings?" When I go to the settings, it shows that my connections are fine. But just to be on the safe side, I went ahead and rebooted my router. When I tried Netflix again I got another popup saying "The service cannot be accessed at this time; reference code 303", whatever that means. I checked my iPad to see if Netflix was down but it work so I think it's my player. I tried turning it off and back on, no help. I tried unplugging it and plugging it back in, also no help. It's not giving me an option to deactivate my Netflix account, so I don't know what else to do.

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Go to the settings in your DVD player and see if there is a Update section.
I know that when they make updates to the DVD players it also changes some of the network settings and causes issues.
Try updating the firmware in the DVD player first.
If you can't or don't have the option to update it, Than unplug the DVD player for 15 minutes than plug it back in and set up the network again and reattempt to connect.
Sometimes, if you are using a router and it releases an IP address you could just have a IP conflict with you DVD player and another device in the house that was used at the same time and they both ended up with the same IP address.
Or perhaps the IP address doesn't update in the router.
In either case a hard power off should correct this.
IF this doe not correct the issue you will need to contact Sony support to resolve this issue.

Posted on Oct 18, 2013

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Posted on Jan 02, 2017

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SOURCE: While trying to access Netflix account, Sony

This problem can also occur when Sony brings down their servers for maintenance. In my case it was NOT a NetFix problem.
This happened to me at 7:00pm Pacific time, which is a really bad time to take down a server for maintenance. I did get through to technical support with minimal delay. Support was no help, other than to confirm that the service was down. So it was not an account or BluRay player problem. Just wait 2-3 hours and the service will come back.
I was also told that the servers com down for maintenance about twice a month!
The tech support number is: 239-768-7547. I recommend calling early and often. If customer frustration is registered frequently enough, Sony may elect to deploy redundant servers so they can do maintenance with out shutting down the service for all of their customers.

Posted on May 10, 2011

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