Question about HP PSC 1610 All-In-One InkJet Printer

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Scanner issue on the HP 1610 all in one

I am Tech Support for my company and I have a user trying to scan some documents. When she presses the scan button on the all in one it gives an error that it is not connected to the computer, she is able to pull up photoshop on her computer and scan that way and she is able to print to the printer. She has had this issue in the past and I uninstalled and reinstalled the software and she was able to scan by pushing the button. I did the same thing this time and updated the drivers from the HP website and she is still having this issue, Yesterday i had another user having the same issue with her 1610 all in one. Thanks in advance for all and any help.

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Re: Scanner issue on the HP 1610 all in one

Hi, Let me explain you the real cause so that when ever you face this issue with any printer you will be able to fix this in quick time. The scanning needs Bi-directional communication and as you are able to print and scan from the computer software fine this shows that the software part of scanning exe file is working fine. Please try to scan from software and if this works we have to next check for full feature HP software is installed in the computer. If you are able to scan fine from HP software check for the DIGITAL IMAGING Monitor Icon it will be a green icon in the system tray in the right corner of desktop this icon must be present to enable the scan from front panel scan button. If the icon is there right click on it and exit it and then search for hpqtra08.exe file in the computer if the file is found double click on the application file to get the icon back running on the desktop. Once done try to scan again from the front panel scan button and check if the issue is resolved. If the Digital imaging monitor icon is not on the desktop system tray search for the file hpqtra08.exe in the computer and excute the application file . Even if the icon is there and you are not able to scan from the scan button we have to set the settings in the HP software In the HP director click on settings >> scan settings >> scan to button settings there click on the Destination list button this will open a small window with Two boxes 1)Available scan list 2) front panel scan to list all we have to do is to move all the programes from the available scan to list to front panel scan to list by selecting each program and click on add to move it to right. Once done do not forget to save the settings click on OK to save the settings once done try to scan from scan button this should fix the issue. The Digital imaging monitor icon or Hpqtra08.exe file should be running to enable the scan function from the scan button ... I hope this will help you in solving the all the issue in future related to scan butto not working the same steps applies to NO SCAN OPTIONS message on printer when you try to scan ..... Regards, Barret.....

Posted on Sep 27, 2007

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